CiCi
Posted
No customer service at all
No customer service at all, Have emailed and called multiple times to return the item which could have been purchased on AMAZON. I will file BBB and FTC complaints to resolve. Checked SPAM folder DAILY. No reply and 30 day window to return is closing. This company is a sham. The site subscribes you to a program without telling you resulting in a recurring charge. Don't purchase this item from them as their customer service is NON-EXISTENT. Be advised there is another listing for this company on TRUST Pilot that has all the negative 1 star reviews.
Response from Infinity Hoop· Apr 28, 2026
Hi Cici, Thank you for sharing your feedback. Our customer service team always does its best to respond within 24 hours, so it’s possible our replies may not have come through. We recommend checking your spam or junk folder as well. We’d like to take a closer look at your case and help you with the return process. Our team will be reaching out to you via email to follow up and assist you directly. – The Infinity Hoop Team




