Poor
53 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Have other advertising methods and marketing services felt risky? You put in time and money and hope for a positive ROI. With IndoorMedia’s grocery store advertising, we use in-store ads and marketing service techniques proven to work over 30 years to generate new customers for your business.
IndoorMedia (indoormedia.com) has 53 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
53 approved reviews, newest moderated first
kouder A.
Posted
This is the worst advertising company I've ever seen. don't waste your money try facebook or google ads or any other service. also they let sign a contract that they will not let you get out off even if you stop service because no customers see the ad .
jolene A.
Posted
Don’t waste your money! Unethical and not transparent at all!
Rose
Posted
I signed up by mistake to advertize my small business through this company. I started the fee installment, then tried to cancel and they did not allow me to cancel. Hence, I continued to have them deduct the total fee of $1500 on my credit card. During the duration of the months that this company is suppose to put my business ad on the shopping carts on the FoodMaxx within our zip code, I went to check the supposedly ad that I paid. I checked all the carts and there was no business ad for my business. I called the customer service of Food Maxx about this issue and they said this company is not connected with Food Maxx. I disputed the fees on my credit card and the credit card company refunded back $295.95 The company tried to collect this $295.95 again from me. and now even in collection case. I am also filing a collection case against this horrible company
Sydney C.
Posted
I am only giving one star because I have to but if it were my choice I would give zero stars! I have expressed on several occasions and have made every attempt to share my frustration with Indoor Media, Salesman, Customer Care and other representatives since September of 2023, with little to no response! Not one person took the time to find a solution. All that was shared was that I was not "allowed" to back out of this program after the salesman verbally shared that we could if it wasn't working. I have a witness to his testimony. I have felt like I have been taken advantage of as a small business owner that I invested into a company that made promises this would work and it would help support my business! It didn't! I am extremely frustrated as the promises made when we sat in my salon were not met. Rick spoke of this advertising campaign as a marathon, but in six months we have had all three guests utilize the printed coupons. If you ask me, we haven't even started the race. I had poured a huge investment into this and as a small business owner to only get three people in the span of six months, that's definitely not money well spent! I have already opened a case with BBB, reported Indoor Media to the federal trade commission, made my accountants, credit card company’s and business lawyers aware of this current situation and bad practices of Indoor Media. Now they are reaching out to collect another debt after I have already paid a settlement amount! They are saying that the amount I disputed back in Feburary was in fact included in the settlement total that I paid back in April which was completed with a receipt and message of completion! Today they coming back three months later to say that I owe more because they didn't know I disputed a charge in February but literally stated in the email that it was INCLUDED in the statement and settlement amount I made a payment to in April, literally two months after the dispute. Make this make sense!! F this company! They should be investigated for fraud, and harassment!
Chris O.
Posted
It appears we were duped as well. $3500 later and just thankful it's finally over. The absolutely worst ROI I have ever seen - when I complained I was told that I needed to talk up the coupon online. Isn't the purpose of the ad to Drive in new customers. If I have to tell someone about the coupon - I don't need the coupon. Another business around the corner from us got taken with this too. This will go down as my largest expense mistake out of any things I've done that have cost my business money. Don't make the same mistake I did.
Franz B.
Posted
This company approached my business as the great company that can bring you more clients, even arguing that its results are much better than those provided by Google Ads. They would ask me to accept an annual plan that I refused, they told me that at least 6 months in that time I would see the great results that it is to advertise with them, DON'T FALL, IT'S TOTALLY FALSE!!!! DON'T WASTE YOUR MONEY!!! In 3 months no new clients, ZERO RESULTS!!!! For the next 3 months I did not approve the printing of the ad, now they want me to pay them for a service that is NOT WORTH ANYTHING!!!! and above all that it was not authorized by me!!! I give it one star because I have to give something but this is directed at SMALL BUSINESS!!!! THERE ARE NO RESULTS DO NOT WASTE YOUR MONEY WHAT THEY OFFER IS FALSE!!!! --------------------------------------------------------------------------------------- Esta empresa se acerco a mi negocio como la gran empresa que puede traerte mas clientes, argumentando, inclusivemente, que sus resultados son mucho mejores que los que te brinda google ads. querian que acepte un plan anual, al cual me negue, me dijeron que minimo 6 meses, que en ese tiempo veria los grandes resultados que es anunciar con elllos, NO CAIGAN ES TOTALMENTE FALSO!!!! NO BOTEN SU DINERO!!! en 3 meses ningun cliente nuevo, CERO RESULTADOS!!!! para los siguientes 3 meses no aprobe la impresion del anuncio ahora pretenden que les pague por un servicio que NO VALE NADA!!!! y sobre todo que no fue autorizado por mi persona!!! Le doy una estrella porque tengo que dar algo, pero esto va dirigido a PEQUEÑOS NEGOCIOS!!!! NO HAY RESULTADOS NO DESPERDICIEN SU DINERO, LO QUE OFRECEN ES FALSO!!!!
Richard S.
Posted
Could be the worst advertising decision I’ve ever made. They said my ads would go live in September, then moved it to October. It is now about 1 week away from the new year and the ads are still not up. The accounts receivable department called me trying to collect a payment. The lady I spoke with said that the ads have been up since September and sent me a picture of two shopping carts with my add on them. I told her that I went to the site and my ads were clearly not up. She then told me that they were doing an audit and would be reprinting and “re-installing” the ads. I want to cancel but can’t. The accounts receivable lady said that the contract is non-cancellable.
Michael S.
Posted
Do not work with these people at all! The sales rep promises you loads of new clients and delivers none. Telling you this is better than marketing on Facebook or Google! Not a single call, walk-in, not even a friend saying, "Hey, I saw your ad!" If they walking to your business do yourself a favor and escort them out!
