Excellent
303 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
303 approved reviews, newest moderated first
Marilyn B.
Posted
Excellent support people. Everyone who came out here did a great job. They were prompt, efficient and personable.
Response from Independent Carpet One Westland· Oct 10, 2016
Marilyn, What a pleasure to have worked with you! Enjoy your new flooring throughout your home and thank you for the opportunity! Cathy
Douglas S.
Posted
Being a home owner, you know contractors can leave a mess. They brought in these hepa filters that sucked up all the debris and dust as they were working. PLUS the attention to detail was like now other. Every cut in the new flooring was clean and exact. They flooring they installed was called Invincible that comes with a 50 year warranty. Having two huskies, it was a real test. It stays completely free of dings and so forth. I love it!
Response from Independent Carpet One Westland· Oct 3, 2016
Douglas, Thank you for the great review! We appreciate your feedback on our installers and the experience you received. The flooring that you invested in is an awesome product and I know you will receive many years of performance and beauty. I am sure the dogs love it too!!
Shere H.
Posted
We are receiving services for carpet, tile, and hardwoods. The hardwood installer was a wonderful craftsman and took a lot of time to make things look great. The stain, unfortunately, is blotchy, not dark enough, one can see circular marks from what appears to be wiping off. It needs to be refinished by someone experienced with dark stain. A repair or replace work ticket was submitted a week ago and we have not heard back yet about when someone is going to come look at it. I followed up and still, two days after following up, have not heard back. I consulted some other finishing companies and we do not think the dark stain was applied correctly. So, most of our interactions with Independent Carpet One have been amazing except the handling of the stain issue. We opted for Independent Carpet One because of the lead time of sand-in-place was the quickest to coordinate with moving into our new home. And now it needs to be refinished again and we will lose a layer of wood, not to mention time in moving things again right away. We just want our floor taken care of and refinished properly so we can move in.
Response from Independent Carpet One Westland· Oct 1, 2016
Shere, Thank you for sharing your experience on this platform and allowing is the opportunity to address the staining issues! Trust that we will make sure that all your floors are beautiful and loved by you and your family! We have been communicating over the last two days and we will continue to do until you are completely satisfied! This platform does provide us as owners the information we need to make sure our customers are happy and if not we can address thos e issues such as yours!
Doris U.
Posted
The selection is very good, the people friendly and helpful, but there was a problem with installation. As requested, I bought and left at the store the MinWax stain for my shoe molding 2 weeks before installation. The molding was not ready as promised and when they came to install it, I was surprised at the light color. I requested and received the can back so I could stain the ends of the cut moldings and saw why the color was different; they didn't use it. Also, one seam was not well done.
Response from Independent Carpet One Westland· Sep 29, 2016
Doris, This platform of reviews is quite helpful to us. When we receive a review like yours it provides us with the information we need to make improvements and to make sure your issues get handled as quickly as possible! We strive to have happy clients with the selections and most importantly the installation. Thank you for reaching out and expect a return call from your sales associate and our installation manager!
Hugh H.
Posted
good carpet, friendly and fast install
Response from Independent Carpet One Westland· Sep 27, 2016
Hugh, Thank you for taking the time to review your experience! Enjoy your new flooring. Hope to see you again for your next flooring investment!
Chris and Laura H.
Posted
We were treated like family at Carpet One of Westland. Bob took care of us and found the right carpet and kitchen flooring for our needs. The customer service is second to none. The gentlemen who installed our carpet were very conscious to details and did and outstanding job. To show how much Independent cares about their customers, we forgot to included a metal threshold strip and Bob delivered it personally to our house while the installers were here so they could finish the job. You just won't get that kind of customer service from a big box store. I would definitely recommend Independent Carpet One of Westland, MI for all your flooring needs. They even offer a complete satisfaction guarantee that if your not happy with the carpet once installed in your home, they will replace it free.
Response from Independent Carpet One Westland· Sep 23, 2016
What a wonderful review! Thank you so very much! We pride ourselves on our service from all facets of our business! And you are correct about the Beautiful Guarantee! If you don't absolutely love your new floor we will replace it...Free! Enjoy your new floor! And know that if you need anything we are hear for you! Always! Cathy
Teresa S.
Posted
Cathy is a great salesperson and the company stands behind their product. Highly recommend!
Response from Independent Carpet One Westland· Sep 22, 2016
Teresa, It's been a joy working with you to find that "perfect floor"! Thank you for your continued trust! Enjoy your new flooring! Cathy
Rob H.
Posted
Sales people were good and helpful. Installers were nice, but I heard them complaining about the difficulty in installing the type of carpet we chose. Install did not look as good as old carpet. Some minor gaps and seams visible.
Response from Independent Carpet One Westland· Sep 22, 2016
Rob, Thank you for you review! This platform allows us to hear the good, the bad and indifferent and allow us to improve where we are needing it! This helps me tremendously and believe me I will address the installer at my first opportunity! You mentioned gaps and seams being visible so our installation manager will be contacting you within the next few days and come out to inspect your installation and we will do everything necessary to make you entirely pleased with the final product! Again, thank you for taking the time to let us know and we do appreciate your business and hopefully we can work with you again with your future flooring needs! Catherine Buchanan/Owner
