Excellent
303 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
303 approved reviews, newest moderated first
Jerry & Fran V.
Posted
Did a great job,very happy with the floor
Response from Independent Carpet One Westland· Dec 13, 2016
Jerry & Fran, Enjoy that beautiful new wood floor and the new Kitchen cabinets too! I know everything must look amazing. Thank you for the trust and opportunity to provide beautiful new flooring for your home. Cathy
Kim G.
Posted
Independent Carpet has been around a long time. We have heard from friends over the years that they were good. It didn't work out that way for us. The designer we met in the showroom was obviously new, but sincere and honest. When she was not sure about something she asked for help instead of just faking it. We liked that so we ignored her pushy supervisor who wasn't listening before answering our questions and came back to buy from her. We had our job installed in two parts to allow some time to move furniture between rooms because we still needed to use the house while the carpet got replaced. The first install crew was great, the second was not. Overall, in a world full of places to buy carpet, the experience was not good enough to recommend choosing them. We would go elsewhere if we were looking again.
Response from Independent Carpet One Westland· Dec 13, 2016
Kim, Thank you for taking the time to provide a helpful review. Although I'm disappointed that you had a far from perfect experience at our store and for your first time here! Many times we aren't given that second chance to improve where we failed. I would hope that we could encourage you to let us make up for the lack of professionalism you encountered. First may I apologize for the evening supervisor that may have prevented you from visiting again with Janet. Sometimes we get a little overzealous. And the installation team that came to your home the second time, I will definitely speak with him and clarify what may have gone astray! We strive to make our customer's experience as enjoyable and stress free as possible. This is an exciting time for you to reinvent a space in your home and it seems we let you down. If given the opportunity to redeem ourselves, I personally would be happy to provide my service to you as owner Thank you again for voicing your thoughts and we do appreciate your business. Enjoy your new flooring! Cathy
John R.
Posted
Been a customer for over 15 years,would highly recommend to anyone looking for quality carpet and service.
Response from Independent Carpet One Westland· Dec 5, 2016
Always a pleasure to work with you John! Thanks for the years of trust, confidence and support. Enjoy your new floor!
Marjorie/Ray
Posted
Independent Carpet One in Westland is , in my opinion, the BEST place to go for service, excellent choices in carpet and hardwood, and best all around knowledgeable sales staff for what you're looking for. Looking for new ideas? Cathy is your girl. She is amazing. She knows colors, matches carpet and colors, makes suggestions that you would never think of to make your home more beautiful. She'll come to your home and look and listen to your wants and needs and pull carpet samples that do wonders to help and improve your home. Go there ...... you won't be disappointed ! We just had three rooms of carpeting installed and we couldn't be more pleased with the colors and carpet types/styles she suggested and we love them. She'll also work with your price point making sure you get exactly what you want and are able to afford.
Response from Independent Carpet One Westland· Dec 4, 2016
Marjorie & Ray, Ahh yes you are right ...Sometimes you have to wait for that perfect floor but when it's installed trust me..it will be awesome just like this review! Thak you for your kind words.and your continued trust and confidence over the past 25 years plus! It's been my pleasure! Cathy
Michael & Ninoska W.
Posted
This is our 3rd experience with Independent Carpet One in Westland and we keep returning due to their overall excellence from the time you investigate your flooring needs through completion of the order. We especially appreciate the personal investment Cathy Buchanan applies to make sure we are satisfied with the outcome. Following our initial meeting, Cathy came out to the house to take her own flooring measurements and absorb the color, furniture, and decorating schemes in the home to better assist us in the choice of flooring. This is routine with her. We so appreciate her warmth, personality, knowledge, and professional recommendations. Our installer, Joe, was extremely professional, highly skilled, and polite every day of the 6 days he spent on the job. He was personable, tremendously trustworthy, and his work has earned rave reviews from not only us but all who have seen the vinyl flooring. Joe was patient in answering all of our questions and explained his work as he progressed. He cleaned up every day before leaving. We have always had a phenomenal experience with this particular store and that is why we keep returning. Cathy is always available to ensure the job is completed to the satisfaction of the homeowner. I would definitely use this store again and highly recommend them to anyone.
Response from Independent Carpet One Westland· Dec 1, 2016
Michael & Ninoska, Wow thank you so much for the genuinely kind words. It has always been my pleasure to work with you both. I am so happy to have helped with your new home. And your kind words about Joe are smack on. He is a gem! enjoy your new flooring and of course your new home. If you need anything in the future I hope you'll continue to ask for me! Cathy
Paul W.
Posted
We recently re-carpeted our house. We used Independent Carpet One of Westland the last time and were pleased with that experience. We purchased new carpet again and had just as positive of experience.
Response from Independent Carpet One Westland· Dec 1, 2016
Paul, Thank you for your continued trust and confidence. We truly do appreciate your patronage. Enjoy your new flooring! Cathy
Ken L.
Posted
I would like to express my opinion on both Janet and Ted. Both of these people were GREAT to work with during the our carpet shopping and installation.
Response from Independent Carpet One Westland· Nov 30, 2016
Ken...You're right....Janet and Ted are great and I thank you for the wonderful compliment. I will extend this message to them both and I also want to thank you for your trust and confidence in our store!
Danie B.
Posted
The owners of Independent Carpet are wonderful people. We actually bought carpeting for our house that has lasted us 23 years and came back to buy new carpeting for the house again. It was a pleasure working with Bob and the quality of the carpet is spectacular!!
Response from Independent Carpet One Westland· Nov 30, 2016
Danie, What a wonderful review thank you so much! And a special thank you for your 23 years of continued trust and confidence! Enjoy your new flooring! Cathy
