Excellent
303 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
303 approved reviews, newest moderated first
Robert & Susan M.
Posted
Great Job as always
Response from Independent Carpet One Westland· Jun 7, 2017
Robert & Susan, Thank you for your continued trust and confidence. We pride ourselves on our selection and of course our service. We look forward to working with you in the future for all your flooring needs. until then, enjoy the new floor! Catherine Buchanan-Owner
Velinda S.
Posted
Well done and very easy to work with. Clean up could'be been better, post install.
Response from Independent Carpet One Westland· Jun 7, 2017
Velinda, Thank you for the opportunity to provide flooring for your home. It was a pleasure to work with you. Comments such as yours regarding the clean up provide us with the opportunity for improvement. After clarification of Joe's missing the basement flooring after the steps were carpeted allows me the chance to make sure our installers leave a home the same way they found it if not better. We appreciate your comments. Thank you again! Catherine Buchanan- Owner
Carla H.
Posted
Cathy did a wonderful job helping us pick carpeting out. The installers did a fantastic job. I highly recommend Independent one carpet.
Response from Independent Carpet One Westland· May 31, 2017
Carla, Thank you for taking the time to write this review about your experience. It was a pleasure to see you and John after so many years and that we were able to find a remnant in the back warehouse for your guest bedroom. I am pleased to hear that the carpet looks great and that you're happy with the installation as well. We appreciate your business and look forward to seeing you both for the next project you have. Cathy Buchanan- Owner
Mike & K.
Posted
Cameron was very patient and knowledgeable. Great service. The install went without a hitch and Doug and Jason were very courteous and professional.
Response from Independent Carpet One Westland· May 30, 2017
Mike & Karla, Thank you so much for taking the time to leave this review about the experience you had with both Cameron and our installers Doug & Jason. I am glad your experience was filled with knowledge, patience and expert installation. We truly do appreciate your business and we look forward to seeing and working with you for your futre flooring needs. Enjoy your new carpet. Catherine Buchanan- Owner
Kate S.
Posted
Robert Najarian was extremely helpful in my carpet choice for our basement. It was a small job but Robert treated me and my project as if it was a large costly project! He was sensitive to my budget and provided multiple cost estimates. The father/son installer team installed the carpet brilliantly! They made extra effort when carpeting our challenging staircase. They were very neat; after the job, you never would have known they were in the house! Great experience, thank you! P.S. the stain remover that I was given did take care of the light rust stain! (left on carpet from metal bed frame) :-)
Response from Independent Carpet One Westland· May 24, 2017
Katie, Thank you so much for taking the time to write such a wonderful review and acknowledging the help you received from Robert and our installation team. And to see that the Free bottle of Tech carpet cleaner worked on the rust spot makes me jump for joy! Yay! We pride ourselves on providing the best service, product knowledge and selection. We truly appreciate the opportunity and your confidence in our team. We hope we will be your flooring choice in the future. Until then, enjoy your new flooring. Catherine Buchanan-Owner
Dennis W.
Posted
Great carpeting, professional service. will be back for the next room we do.
Response from Independent Carpet One Westland· May 22, 2017
Dennis, Thank you so much for taking the time to write such a wonderful review for the products and service we provided for you. From our sales consultant Janet to our installation department, we thank you for your business and we too look forward to working with you again for all your flooring needs. Catherine Buchanan-Owner
Trista G.
Posted
Love the color and the service
Response from Independent Carpet One Westland· May 21, 2017
Trista, Thank you so much for taking the time to leave this fabulous review. We love hearing that our customers "love" their new flooring. It definitely puts a smile on our face. And reviewing what product you invested in I can see why! Our INNOVIA Collection of carpets are soft, durable and very beautiful. We appreciate your business and hope we can be of service to you in the future for any of your flooring needs. Until then...enjoy your new flooring from Carpet One. Catherine Buchanan-Owner
Paula & Bill R.
Posted
Incorrect quality of carpet installed - was told I would not be compensated for my inconvenience. I scheduled a painter for 2 weeks after carpeting - am now told that if the walls are damaged when the second carpet is laid (which will be after the painter comes), that I will be responsible for paint touch up if necessary. Unbelievable! Jeanne and Joe were great but the overall experience so far has been disastrous.
Response from Independent Carpet One Westland· May 22, 2017
Paula & Bill, I am so sorry for this inconvenience that you have experienced with your recent installation. We have notified the manufacturer of the issues with your carpet and are confident that everything will be inspected and taken care of for you. Manufacturer issues happen once in a while and are out of our control but we will do our very best to expedite the replacement of carpet and when we do reinstall the new carpet, you can be rest assured that our installation team will take utmost care and caution to the freshly painted walls. Our installers are 5 Diamond Certified and we take much pride in their knowledge of products and experience of installing those products. We understand your frustrations but also confident that we can turn your "disastrous" experience into a great one. I want to thank you for your understanding and patience through these next few steps. I give you my word, if there are any tarnished areas on your walls we will make sure they are taken care of for you. Thanks you again for the opportunity to provide that perfect Carpet One Floor which i know will be very soon! Catherine Buchanan- Owner
