Excellent
244 reviews
imarkuHonesty, pricing, process and quality scores appear once 5 customers have rated them.
iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives.He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku.Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.
imarku (imarku.net) has 244 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
244 approved reviews, newest moderated first
WILLIAM A ROMANOWSKI J.
Posted
Received my items very fast. I got the pan set but have to wait till Xmas for that. I also bought the butchers knife. 1st impression was, it’s a beast. I have only cut a few vegetables with it and man does it cut well I can’t wait to try it this summer for barbecue season
Karin W.
Posted
I am so happy with my beautiful knife set and sharpeners. It wasn't the set I ordered, but I am happy and satisfied with the quality of wood and service. I no longer have to worry about having a dull knife or scissors ever again. Imarku customer service was outstanding and kept in touch through my whole knife process. Thank you so much!
Austin G.
Posted
They were right on top of the question I had about the shipping number very helpful
Response from imarku· Dec 13, 2023
Thanks Austin! Happy cooking!
Denise T.
Posted
After some initial issues with my order being out of stock, customer service went above and beyond to make it right. Very satisfied with the support and love the knives.
Response from imarku· Dec 10, 2023
Dear Denise, I'm genuinely sorry for the inconvenience you've faced with your order. I've immediately contacted our logistics team to track down your package. During this peak shopping season, delays and potential misplacements can happen, but please know that we're actively working on a solution. I assure you that I'll keep you updated every step of the way. Rest assured, we're committed to finding a swift resolution and ensuring your order reaches you in time. Your patience is sincerely appreciated. I'll personally ensure we address this issue promptly and get back to you very soon with updates and a solution. If you have any other concerns or need immediate assistance, please don't hesitate to contact me directly at [email protected]. Thank you for your understanding and trust in us. Warm regards, Imarku Team
jose L.
Posted
very good item exelente job
Joshua H.
Posted
I have been waiting almost a month to get my order. It still hasn’t arrived. For all I know it still hasn’t even shipped. The customer service is horrendous. There are no active phone numbers to call and their email responses are generalized. The last email I sent still has not been responded to. Garbage…
Response from imarku· Dec 13, 2023
Dear Joshua, We have sent you the emails that the knife is temporarily unavailable and send you the solutions but we haven't get your reply. so we wait the knife back to warehouse, then we already arranged the priority shipping, and it is on transit and the tracking num is 9361289718926211883756. It will arrive to you soon. Please feel free to chat with usif later if you have any questions, we will be here for you. All the best Imarku Team
Jennifer M.
Posted
Ordered incorrectly… customer service responded promptly to correct my order. I’m giving 4 stars instead of 5 because my only complaint is they asked for confirmation of what I needed but They did not respond to me after asking for said confirmation. However when I received my order… it was correct
Jay
Posted
Site was easy to navigate. Products are priced very reasonably for such a good quality. Transaction was seamless and quick.
