Great
708 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iElectrica.com is a family owned and operated business with over 40 years of combined experience in the electronics industry. Since our inception, we have been cultivating the outstanding customer service we are proud to provide for our customers today.Currently we operate a state-of-the-art sales, processing and warehouse facility out of our location at 5900 Stirling Rd Hollywood, FL 33316.As our business continues to grow and reach new places, our commitment to outstanding customer service will always remain constant. Our customers are our number one priority; we pride ourselves on meeting your needs and exceeding your expectations every day.Once you see the savings we offer and speak with our knowledgeable sales or customer service staff, we are confident that iElectrica.com will be your favorite shopping destination.Here are just a few more reasons why you should shop at iElectrica.com:• Brand new, Factory-Sealed merchandise.• All Products include USA Manufacturer's Warranty unless otherwise stated.• Quick Turnaround - Most orders ship within 24-48 hours.• Aggressive pricing- Much cheaper than most retailers.• Well-informed, polite and professional sales staff.Our goal is customer satisfaction and we appreciate your patronage! So, remember iElectrica for all your online electronics shopping needs.
www.iElectrica.com (ielectrica.com) has 708 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 28 reviews with 3 stars · Clear filters
DT
Posted
Nice drivers and very quick to get it unloaded, but they left a mess everywhere after opening it to make sure it worked and then just left everything there for us to clean up. Didn't even put everything back in the box.
John
Posted
Bought a TV that they had listed as the lowest price. Got a phone call a few hours later that they needed to add "mandatory shipping insurance". Canceled the sale and bought the TV from somebody else who's list price was slightly more, but in the end was less expensive because there was no hidden secret shipping fee added to it. I don't like deceptive hidden fees
Kevan
Posted
Order was made 12 days ago and still have not received my purchase, even after paying $150 delivery insurance fee.
Kelly Z.
Posted
I received no tracking information from the company. When the delivery company finally called to arrange delivery, they said someone would need to be there to accept the tv. They did not tell me that the oversized television would only be delivered to the end of my driveway-over 300 feet away from my house. Luckily, my husband had the day off, because my 85 year old father in law (or me) could have never gotten the tv to the house by himself.
Fritz F.
Posted
The TV is great but the delivery service AM Trucking was horrible and gave the worst service I have ever received.
Dawg52
Posted
Wasn’t what they said product was, refunded me a portion, but still I have an item I can’t use when the seller promised it had it. So I give them a 3
Response from www.iElectrica.com· Apr 17, 2019
Hi Gerry, You purchased a Samsung TV from us and we see it was delivered. What was missing so we can make sure to have this resolved. I do not see any messages or correspondence from you in our records.
Brian
Posted
Update: I received a call from iElectrica asking me to update my review because they felt 2 stars wasn't fair. I stated my case and that I felt I was 100% honest and accurate in my review, and the CSR kept me on the line for 20 minutes just arguing with me, telling me I was wrong. He's correct in that 2-stars is harsh if the only problem was shipping and that their website states the cost and time it takes. However, Trustpilot specifically calls out "rude conduct" in their 1-star rating description, so I'm tempted to actually lower the rating, rather than raise it. Trustpilot's description for 3-stars is "Acceptable experience, but with some friction", and overall, that's what I feel this actually was. So... the CSR's somewhat rude phone call paid off in me being a bit more accurate with the number of stars I gave, but the company has a lot more work to do in terms of the service they provide. Original review: The product arrived fine, but it took 2 whole weeks to reach me, they charged me shipping insurance about equal to what it would have cost me to ship the TV myself, and the service they use for shipping provides little transparency into when you'll receive your product. Finally, they set up a delivery window of 10am-1pm on a Saturday and showed up at 9am. Thank goodness I was already awake or I would have missed their call. In the age of amazon prime and other fast, transparent (and free) shipping options, this is just unacceptable. There were other options within $100-200 of what I paid, and I would have went with them had I known the shipping experience with iElectrica would be so bad.
Response from www.iElectrica.com· Apr 16, 2019
Hi Brian, We are sorry if you feel like shipping was slow compared to Amazon. We are very clear with what the shipping times are before purchasing. Also you purchased an LG OLED77C9PUA for $4266.00 from ielectrica. ON AMAZON the same TV is selling for $7000 + tax... You got one of the best deals in the country and appreciate the revision
Kyle
Posted
iElectrica is fine but the shipping company they use takes forever (AM Home Delivery). I ordered my TV on 3/4/19 and still don't have it yet on 3/21/19. They tried to deliver one day but that day didn't work for me and haven't heard back and its been a week since.
