IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQ reviews

Showing 94 reviews with 1 star · Clear filters

Yixuan L.
Posted Mar 16, 2023
Rude customer service and no response for a whole day
I don't know why there are a lot of good reviews, I created an account and call the number to identify my account. But the customer service is really unpatient, I didn't understand the question she asked. And I asked, but she just hang out rudely without a word. I know that my English is not really good. But I think customer service should be patient. I need this report but get no response for a whole day.
Response from IdentityIQ· Mar 21, 2023
Thank you for your review, Yixuan. We apologize for your experience. Please give our 100% U.S.-based customer service team a call at 877-875-4347 so we can make it right.
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Jeremiah G.
Posted Mar 4, 2023
Charges people out of the blue
I have no recollection of signing up with this company. I just started noticing this charge on my card. So I just shut my card off since I don't use it anyway. Since January I have seen them try to charge my card roughly 4x a month. Seems like a pathetic business model to me. Stay away from this company and keep an eye out for strange charges on your card.
Response from IdentityIQ· Mar 6, 2023
Thank you for your review. We apologize for your experience. We do work with third parties that offer our services, so you might have signed up through a third party. Our customer service phone number is 877-875-4347. Please give us a call so we can assist.
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christopher M.
Posted Mar 1, 2023
Cancelled 3 times and they keep…
Cancelled 3 times and they keep charging my card. They claim each time I did not cancel and there is no refunds according to them. Also, they have a sister website does the exact same thing myscoreiq and it's funny, my scores are about 50 points difference on the 2 sites which shows me they are just made up scores!
Response from IdentityIQ· Mar 1, 2023
Thank you for your review. We apologize for experience. If you called to cancel previously, we will have record of that call log. Credit scores can vary by scoring model. IdentityIQ services use the popular Vantage Scores and our MyScoreIQ product uses the popular FICO® Scores. Please give us a call so we can make it right.
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Joseph H.
Posted Feb 28, 2023
Nightmare to unsubscribe
The service is useful but they make it increadibly difficult to unsubscribe. BEWARE before signing up that you are in for a nightmare to unsubscribe. Not only do they force you to call in (no unsubscribe button on their online console) and wait for a very long time. Also the agent forces you to listen to 4-5 spiels before letting you cancel. Though they claim there is a cancel button it is not there.
Response from IdentityIQ· Feb 28, 2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.
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Laura
Posted Feb 13, 2023
I was a victim of a rental scam from this Company
I was a victim of a rental scam. The lady required my credit score and sent me a link to myrocketcreditscores.com, which when I clicked on it, said it was affiliated with IdentityIQ. I checked them out and Google said they're legit when they really aren't. So now my identity has possibly been stolen and I don't know what to do. I am livid. Avoid this scam site at all costs!!!!
Response from IdentityIQ· Feb 13, 2023
Thank you for your review. We apologize for your experience. IdentityIQ services are not advertised or promoted on Craigslist, Indeed, Zillow or similar sites that request credit information to verify employment or qualifying for a new rental agreement. If you are enrolling in IdentityIQ services because you were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam. Please report the possible scam to us by giving us a call at 877-875-4347. We are aware of advertisers that are not legitimate and may be trying to obtain your credit information and identity for unlawful purposes.
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Steven C.
Posted Jan 25, 2023
I find their sign-up process to be…
I find their sign-up process to be preditory. The service is no better than Experians or a LifeLock, but costs more, no refund policy, and the fee was higher than advertised and also went up in the first month. I never was given a login, they don't have a customer service email that works and you'll need all day to get through by phone, if you're lucky. They complain of a "labor shortage" for poor customer service.
Response from IdentityIQ· Jan 26, 2023
Thank you for your review. We apologize for your experience. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. Our customer service phone number is 877-875-4347. Please give us a call so we can assist.
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Tony G.
Posted Jan 19, 2023
If you try and cancel your subscription…
If you try and cancel your subscription Identityiq will not answer the phone. I've tried for 3 months to cancel and still get billed! Complete fraud
Response from IdentityIQ· Jan 19, 2023
Thank you for your review. We apologize for your experience. We have 100% U.S.-based customer service specialists available to assist you six days a week. Our hours are 7:00AM CST to 7:00PM CST Monday-Friday, and 8:30AM CST to 5:00PM CST on Saturday. Please give us a call so we can assist.
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Steve P.
Posted Jan 17, 2023
Do not I repeat do not purchase this…
Do not I repeat do not purchase this program. It is absolutely useless and impossible to cancel. When you call their customer service number you have to wait 10 minutes only to be told that they are unable to except voicemail messages. There is no way to cancel it online on their website furthermore any decent bank does a better of credit monitoring and fraud prevention than they do. If you want to waste $20 a month for nothing go ahead and sign up.
Response from IdentityIQ· Jan 17, 2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can make it right.
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