Great
463 reviews
IdentityIQHonesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
J J.
Posted
Identity IQ was very helpful to me. The staff is very thorough and supportive. Their services are excellent and they go above and beyond to provide resources and guidance for consumers. Thank you Identity IQ. I appreciate your dedication and commitment to customer care.
Response from IdentityIQ· May 15, 2025
No, thank you! Love to hear the feedback! We appreciate you :)
Russell L.
Posted
Jasmine was very professional and patient and explained everything in detail to put my mind and stress at ease she deserves the best in applause or anything for being so awesome
Response from IdentityIQ· Mar 31, 2025
Thank you for sharing your experience with our Customer Care Center, Russell! We're always happy to assist.
Andre C.
Posted
I called to cancel but they cancel your account right away, not good business. IF you pay for a month you should get a month of service PERIOD. I'm going to dispute the charge for services not rendered, simple as that. UPDATE - IdentityIQ reached out to me, we spoke and they credited me for the charge which I appreciate, thank you!
Response from IdentityIQ· Mar 3, 2025
Thank you for sharing your experience with our Customer Care Center, Andre! We're always happy to assist.
AA
Posted
I needed help logging into my account. When I called in, I was quickly transferred to a kind customer service agent who helped me. The call was quick and easy. I appreciate that nowadays.
Response from IdentityIQ· Feb 14, 2025
Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.
Raegan
Posted
I only made an account with that $1 trial period so I can see my credit score really quickly, and canceling was very easy I thought it was gonna be troublesome but y'all have very good customer support, and later on I might consider signing up again
Response from IdentityIQ· Jan 24, 2025
Thank you for sharing your experience with our Customer Care Center, Raegan! We're always happy to assist.
Daniel M.
Posted
Very respectful and helpful. This representative was very professional and I appreciated his good attitude towards the situation I was in. He was very supportive and understanding. Thank you for all your help hector ur one of the nice representatives!!! Hector was very knowledgeable and not pushy in any way
Response from IdentityIQ· Jan 15, 2025
Thank you for sharing your experience with our Customer Care Center, Daniel! We're always happy to hear how amazing our team is!
Gina F.
Posted
Jacqueline empowered me to use features of Identity IQ I was unaware of to build value. I was calling to cancel.and she did not feel pushy about keeping my business.
Response from IdentityIQ· Jan 15, 2025
Thank you for sharing your experience with our Customer Care Center, Gina! We're always happy to assist.
Sam
Posted
I was about to cancel my service with identity IQ, but he made me stay and explained everything to me and I really appreciate his time and his help
Response from IdentityIQ· Jan 13, 2025
Thank you for sharing your experience with our Customer Care Center, Sam! We're always happy to assist.
