Great
463 reviews
IdentityIQHonesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Alan A.
Posted
great customer service. One of the best customer service I have experienced in a long time.
Response from IdentityIQ· Jul 5, 2023
Thank you for your kind words, Alan! We're thrilled to hear that you had a fantastic customer service experience with us. Providing exceptional service is our top priority, and we appreciate for your feedback.
Douglas R. J.
Posted
Chef Douglas R. Jones, Westbrook, Ct. : Mark Jackson, of IdIq has helped me regain such solid standing upon all credit scoring bureau's I can't thank him enough, for his professionalism, compassionate heart & focused intent. He got me on tract & kept me on track, I'd recommend his expertise. All day every day, If you want it done right the first time. Call & ask for Mark w/a K at Identity Iq. You won't go wrong.. Chef Douglas R. Jones
Response from IdentityIQ· Jul 5, 2023
Thank you so much for your kind words, Douglas! We're thrilled to hear that Mark's professionalism, compassion, and focused approach while assisting you. We appreciate your recommendation and look forward to continuing to provide excellent service.
Danielle H.
Posted
Alexis displayed a high level of professionalism! My problem was resolved quickly!
Response from IdentityIQ· Jul 5, 2023
Thank you for your kind words! We strive to provide exceptional customer service, and we're delighted that Alexis was able to assist you promptly and professionally. We appreciate your feedback and look forward to assisting you again in the future.
Y G.
Posted
Chris was Excellent and patient love the customer service.
Response from IdentityIQ· Jul 5, 2023
Thank you so much for your kind words and positive feedback about Chris! We truly appreciate your recognition of Chris's excellent customer service skills and patience.
Venita J.
Posted
The IDebtitylQ representative gave me excellent customer service. I was able to ask questions about my credit score and was also given information to help me decide which plan of choice to meet my needs. This representative even helped me to navigate their website in order to get my printout/download of my credit report! I am so, so happy for this excellent professional service !
Response from IdentityIQ· Jul 5, 2023
Thank you so much for your review, Venita! We're thrilled to hear that our Customer Care Center provided you with excellent customer service. We're dedicated to delivering exceptional professional service, and your satisfaction means everything to us!
Lilly B.
Posted
Vick was very helpful and knowledgeable. He walked me thru every step and answered all my additional questions. He was willing to take my calls anytime I needed help with my credit. Thank you for going above and beyond.
Response from IdentityIQ· Jun 28, 2023
Thank you for your kind words! We're thrilled to hear that Vick provided exceptional assistance, guiding you through each step and addressing all your inquiries. We greatly appreciate your recognition of Vick's dedication and willingness to go the extra mile to support you with your credit needs.
Andrea G.
Posted
Ron was great help with all of my questions, super understanding and awesome person!
Response from IdentityIQ· Jun 26, 2023
Thank you so much for your kind words, Andrea! We're thrilled to hear that Ron provided exceptional assistance. We appreciate your feedback and look forward to serving you again in the future.
Quel S.
Posted
Jasmine was very helpful, she unlocked my account and I really appreciate her doing that for me.
Response from IdentityIQ· Jun 26, 2023
Thank you for your positive feedback, Quel! We're glad to hear that Jasmine provided excellent customer service by promptly resolving your account issue, and we value your appreciation for her assistance.
