Great
463 reviews
IdentityIQHonesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
rachel D.
Posted
Christian Cruz is a gem. It has been a pleasure working with him. He has made a difficult situation so much easier. IdentifyIQ has been awesome! I recommend IdentityIQ.
Response from IdentityIQ· Oct 13, 2023
Thank you for sharing your experience with us, Rachel! We are pleased to hear you had such a great experience with Christian. Thank you for choosing IdentityIQ for your identity protection and credit monitoring needs!
Pamela Sullivan C.
Posted
Kim Schubring was so helpful and caring. She walked me thru the process with so much patience and understanding. I know I can call her if I need her help again
Response from IdentityIQ· Oct 13, 2023
Thanks for your review, Pamela! We're thrilled to hear about your positive experience with Kim! Providing outstanding customer service is our top priority, and we're delighted that Kim's patience and understanding made your experience great.
Morgan W.
Posted
I like to honestly, sincerely Thank IdentityIQ for their life changing help and experience. I like to Especially to Thank Fraud Specialist Mark Jackson for the most helpful, professional and educational guidance. My life is in better position for choosing this great company and the Knowledge that Mark Jackson provided.
Response from IdentityIQ· Oct 9, 2023
Thank you for your review, Morgan! We are pleased to hear about your wonderful experience with us and Mark! We are so happy to hear what a positive impact it had on you.
Dee
Posted
I have been dealing directly with Christian Cruz for a few days now. He has been very attentive to my personal needs and concerns. I am very pleased to have him working with me and I give him the highest rating possible! Thanks Christian!
Response from IdentityIQ· Oct 5, 2023
Thank you for your review, Dee! We are very happy to hear about your excellent experience with Christian! We will let him know what a great job he's doing.
Miranda H.
Posted
Mark was the person that was working on my identity theft case. He was very attentive to everything going on and made things so much easier to handle when going through this. Highly recommend identity iq
Response from IdentityIQ· Oct 3, 2023
Thank you for your review, Miranda! We are thrilled to hear about your experience with Mark, and we are happy to hear we can provide such assistance for you while you experience identity theft. Feel free to give us a call if you have any questions!
Selesa
Posted
I was an very enlightening experience. Christian was very effective in communicating with me about my situation. And provided invaluable information. He also, followed up as he said he would and made me feel empowered in my quest. I have learned a lot in just this short time of communicating with him. The thing I value the most is that he is relatable.
Response from IdentityIQ· Oct 3, 2023
Thank you for your review, Selesa. We are thrilled to hear about your exceptional experience with Christian! We value your feedback, and we appreciate you for being a valuable IdentityIQ member!
Melissa S.
Posted
Christian C was great to work with. He helped me to get fraudulent activity reported. Walked me through step by step of my credit report of what to look for. Also instructed me on how to contact each bureau. He was very patient and took time to explain any questions I had.
Response from IdentityIQ· Sep 21, 2023
We are thrilled to hear about your wonderful experience with Christian! We are happy to be able to walk you through your case. Melissa, please don't hesitate to reach out to us again if you need additional support.
Craig S.
Posted
I have nothing but accolades for Identity IQ (well one minor issue which I will explain). Mark Jackson was outstanding at a time when I needed his and Identity IQs' support. Communication and follow-up was expedient and effective. I feel they went above and beyond to help me. And friendly as well. I am a critic of customer service in our country at the moment. But Identity IQ (and Mark in particular) are a true exception to my general opinion of customer service. Well done! My one minor issue was the wait time I experienced several times as I tried several times to call. But email worked just fine!
Response from IdentityIQ· Sep 18, 2023
Thank you so much for your kind words, Craig! We're thrilled to hear that you had an outstanding experience with Mark. We truly appreciate your feedback, and we apologize for any inconvenience you experienced with wait times when calling. Your satisfaction is our top priority, and we're grateful for your support.
