Average
67 reviews
IconHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Icon is listed under Internet & Software in New York, New York.
Icon (icon.com) has 67 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
67 approved reviews, newest moderated first
Asad U.
Posted
I paid $1000 for 6 ugc videos, soon after they have stopped replying to my emails and i am not able to login into my account. i already shipped the products they were transparent initially and now totally gone.
Dennis F.
Posted
Overall, ICON provides more value then they charge for, and the team you'll be assigned will work quickly to solve any issues you may have. Time to service is fast, and overall quality is great, even if it isn't up to your standard, the team will work with you to make sure you're satisfied.
Response from Icon· Jul 22, 2026
Thank you so much for the kind words Dennis! We're always going to work with you until you're fully satisfied. So grateful to have you as a partner and excited for the future ahead :-) -Kennan (founder)
Michelle W.
Posted
The Iconic is amazing. I ordered yesterday and received the item today and on sale so its a win!
Response from Icon· Jul 23, 2026
Hi Michelle, Thank you for taking the time to leave a review! We're so glad to hear you had a great experience. Excited for more :) – Kennan (Founder)
Alex
Posted
Happy with the support I got after leaving a 1 star review. I never signed up for a subscription and it wouldn’t let me cancel it. After finally finding an email address someone reached out straight away and sorted my issue asap. Updating my review based on that. Part of the original review to ensure you make necessary changes: I hit the cancel subscription button so many times and it doesn't take me anywhere. Worrying thing... there's no help or live chat button. Posting this here to make sure this doesn't happen to anyone else and hopefully a professional from the company sorts this out.
Response from Icon· Jun 22, 2026
Hi Alex, We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been. This is not the experience we want anyone to have with Icon, and we’d appreciate the opportunity to make this right for you as quickly as possible. If you could please reach out to us at [email protected] with the email address linked to your account, our support team will look into this as a priority and help get everything resolved for you. As an update, we have added a live chat widget to our website now. Customer feedback like yours is crucial and deeply appreciated as we continue to improve your experience and others. Thank you for bringing this to our attention. - Kennan (Founder)
Chris P.
Posted
Excellent service, I had soo many issues but everything was taken care of. I can directly send a email to the founder and he was there to help me out. The UGC videos turned to be very good, script and everything was taken care of and the changes and everything was very smooth.
Response from Icon· Jul 22, 2026
Thank you so much for the thorough and honest review Chris! Happy to hear that even with a few bumps along the way, everything all came together smoothly for you. Stoked to be on this journey with you :-) -Kennan (founder)
Jacob R.
Posted
There's no other service like Icon that can deliver the level of UGC it delivers at the price they charge. The whole setup is streamlined and makes it very easy for us to ideate, and then bring those content ideas to life. Really great service.
Response from Icon· Jun 17, 2026
Thank you so much for the kind words Jacob! Happy to hear our setup has made it easy to ideate and bring content to life. Stoked to be on this journey with you :-) - Kennan (Founder)
Valentina J.
Posted
Icon has been a great partner for UGC! From briefing to final delivery the experience was smooth and fast. The editing is dynamic and polished, the human creators feel authentic on camera and everything arrived ready to run without any back and forth. Really happy with the results!
Response from Icon· Jun 17, 2026
Thanks so much for the thoughtful review Valentina! Happy to hear that our processes worked well for you. Excited for the journey ahead together :-) - Kennan (Founder)
Carson
Posted
Icon offers a great service at a reasonable price point. Celine helped me set everything up and we worked through some of the kinks together
Response from Icon· Jun 17, 2026
Thanks so much for the review Carson! Celine's a gem, I'll make sure she sees this. Really appreciate you working through the early kinks with us, and stoked to have you here :-) - Kennan (Founder)
