Excellent
538 reviews
ICOICEHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, We're ICOICESince 2020, ICOICE has been dedicated to creating a fashion makeup brand that embodies elegance, confidence, and individuality. Our mission is to encourage everyone to explore their creativity, embrace their unique beauty, and find their voice through makeup. We have successfully developed a line of high-end comfortable colored contacts, while also being of exceptional quality and reasonably priced.The name ICOICE is derived from the words "icon" and "voice," symbolizing our vision to help people become their own icons and find their authentic voice through makeup. We believe that makeup is not just about enhancing features but also a powerful form of self-expression. Our innovative contact lenses are enabling our customers to create powerful first impressions by expressing their unique beauty and passion.At ICOICE, we focus on producing comfortable contact lenses that combine cutting-edge technology with sustainable practices. We are committed to using environmentally friendly packaging materials and adopting sustainable production processes to minimize our impact on the planet. We also works closely with the Visually Impaired Children’s Foundation to help realize a brighter and more beautiful future for our future generations.
ICOICE (icoice.com) has 538 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
538 approved reviews, newest moderated first
Earl C.
Posted
In my experience using the icoice contact lenses, I experienced that it's very comfortable to wear and easy to use. I love the packaging so much, the bear and cat themed so cuteee!!! and will buy another pairs soon!! 🤩🫶🏻
Ryu
Posted
The lenses are great they have a very good quality of product. The shipping was incredibly fast. Everything was on point. I really liked working with them.
Eesha M.
Posted
All shades are very nice really Comfortable on Eye quality is really good 👍🏼 love IChoice 💕
Christabel C.
Posted
Arrived on time the packing are really nice and the lens are really comfortable to wear
Kaitlin X.
Posted
Awful, I ordered a pair of lenses weeks ago for a Halloween costume. I was charged right away but never got a confirmation email or shipping notification. I’ve tried reaching out to their customer service via email three times with no response, calling their support number (immediately drops) and sending Instagram messages. Nothing. Can not get ahold of them no matter what I try. I truly think it might be a scam.
Response from ICOICE· Nov 4, 2024
Dear Customer We’re truly sorry to hear about the experience you’ve had with your recent order, especially during a time-sensitive season like Halloween. We understand how frustrating it is to be unable to reach us for assistance, and we apologize for any lack of communication on our end. Please know that we take your concerns seriously and want to make things right. To locate your order and expedite the resolution, could you please reach out with your order number and any additional details to email : [email protected] ? We will prioritize your inquiry and ensure you receive a response promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We are committed to resolving this for you and restoring your trust in us. Customer Service Manager ICOICE Official
Jay W.
Posted
I ordered from this company to have a pair of lenses expedited to my home address. Received a message that my lenses were delivered.Got home from work,checked my mailbox,checked my front porch, No Package!. I immediately contacted customer service about the delivery issue. They responded back the next day telling me that It was delivered,sent me a screen shot of my order invoice. They delivered to an address that I haven't lived at in over 10 years. I contacted them again and explained that the address that they delivered to was an old address,my new current address is listed correctly on icoice website when i created account. This emailing back and forth had lasted over 2weeks of them blaming me that I didn't provide the right address when I know the correct address was listed. I screenshot my address in account with icoice showing that the correct address was listed,sent it to customer service. Response was,Im sorry and still blamed me for them delivering to wrong address even after showing that they were wrong.At this point I was livid!! and requested a refund, I paid almost $40 bucks for a pair of lenses and never received them. So I contacted once again to see how they can rectify this issue. They told me that we don't do refunds but you can send an extra $10 for shipping and handling and we will resend your lenses that you ordered. Since I can't get a refund then I guess I'm going to have to send the $10, in which I had to reconnect with them to send information to send $10 when they should've provided the information in last few emails they sent instead of arguing back and forth with your customer about your company screwing up and sending it to wrong address.Your employees need to be retrained on providing outstanding Customer Service.I would be highly disappointed with my employees, working my customer service if I were the Owner,Manager,CEO,etc.
Response from ICOICE· Nov 4, 2024
Dear Customer Thank you for sharing your experience with us, and I want to sincerely apologize for the frustration and inconvenience this situation has caused. I understand how upsetting it is to have waited for your order, only to face complications in its delivery. It’s clear from your description that this has been a long and frustrating process, and I apologize for any oversight on our part that may have contributed to this situation. We value every customer’s satisfaction and want to ensure you feel heard and supported. I assure you that we are looking into this matter closely to prevent such issues from recurring and to address the internal miscommunication you experienced. In order to resolve this for you, we would like to cover the shipping cost and resend your order to your current address without requiring an additional payment from you. Please confirm your preferred address by reaching out to us at [email protected] and we will expedite your replacement order as a priority. Again, thank you for your patience, and we apologize for the inconvenience. We are committed to providing a resolution that meets your expectations and restores your trust in our service. Customer Service Manager ICOICE Official
Sarah M.
Posted
Terrible service. Item still not arrived after 18 days. I was told to ‘wait patiently’ by staff. Don’t buy from this company. They are unhelpful and couldn’t care less about their customers!!
Lori
Posted
I ordered from this company on 9/28/2024. They put wrong address on the package so therefore I never received. It was sent back to their factory. Customer service wanted ME to pay an additional $15 to have one pair of lenses resent (I paid for two lenses plus a shipping fee). Thry did not refund my money either!! I have read other reviews showing this happening often! Buyer beware! I would not buy from them.
