Iceyqueen Reviews | Read Customer Reviews of iceyqueen.com

Iceyqueen Reviews | Read Customer Reviews of iceyqueen.com

Iceyqueen reviews

287 approved reviews, newest moderated first

shauntell D.
Posted Jan 12, 2025
The ring is beautiful however after 3…
The ring is beautiful however after 3 days of owning it a diamond fell out.
Response from Iceyqueen· Jan 13, 2025
Dear Mrs. Dunbar, I'm really sorry for the unpleasant experience you've had. We highly value your feedback. Iceyqueen places great emphasis on our customers' product experiences. Regarding the issue you encountered, we're willing to offer you a full refund. Our customer service team has already been in contact with you. Please keep an eye on your email for further information. Best Regards
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Toni P.
Posted Jan 10, 2025
The services were great!
The services were great!! They delivered everything in a timely fashion! Will order from them again!
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Selena G.
Posted Jan 10, 2025
Ring is too big
Ring is too big
Response from Iceyqueen· Jan 13, 2025
Hello Mrs. Gordon, I'm really sorry for the unpleasant experience you've had. The ring sizes used by Iceyqueen are standard US sizes. If you're not sure about your size, you can also provide us with the circumference of your finger, and we can make a recommendation for you. We look forward to serving you again.
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Darnell F.
Posted Jan 10, 2025
Well done thanks
Well done thanks
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Felecia Green Crenshaw F.
Posted Jan 9, 2025
I wore the ring one time and the stone…
I was sooooo excited to receive this ring!! I wore the ring one time and the stone came out. I have no idea where it is, but it is gone. I was so very disappointed....but do not want the hassle of completing a return. So....oh well.
Response from Iceyqueen· Jan 13, 2025
Dear Mrs. Green, I'm really sorry for the unpleasant experience you've had. We highly value your feedback. Iceyqueen places great emphasis on our customers' product experiences. Regarding the issue you encountered, we're willing to offer you a full refund. Our customer service team has already been in contact with you. Please keep an eye on your email for further information. Best Regards
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Mary Ann H.
Posted Jan 9, 2025
I Love the product..
I Love the product... Very reasonable. Shipping took a little longer than I expected but I had to remember they had to make the name plate and I waited to the last minute to order. My granddaughter loves her name earrings and necklace
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Belinda J.
Posted Jan 6, 2025
Cute out the box but no good
Put it on wore it one day went to sleep. When i woke up 2 of the stones were missing
Response from Iceyqueen· Jan 13, 2025
Dear Mrs. Jones, I'm really sorry for the unpleasant experience you've had. We highly value your feedback. Iceyqueen places great emphasis on our customers' product experiences. Regarding the issue you encountered, we're willing to offer you a full refund. Our customer service team has already been in contact with you. Please keep an eye on your email for further information. Best Regards
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Kimberly
Posted Jan 3, 2025
I still have not received my order
I still have not received my order, placed on December 5th it's been past the amount of days order was supposed to arrive.it is now January 3, 2025
Response from Iceyqueen· Jan 4, 2025
Dear Mrs. Kimberly, I sincerely apologize for any inconvenience you may have experienced due to the longer production time of our handcrafted items. We understand that waiting can be frustrating, and we deeply appreciate your patience and understanding. After checking the status of your package, we are pleased to inform you that it has been marked as delivered and should be in your mailbox. If, for any reason, you have not received it, please do not hesitate to contact us, and we will be more than happy to assist you in liaising with the courier company to track down your parcel. Our customer service team has already reached out to you and we kindly ask you to keep an eye on your emails for further communication. We are committed to ensuring your satisfaction and will do everything in our power to resolve this matter promptly. Thank you once again for your understanding, and we hope to have your order in your hands soon. Best regards,
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