Great
416 reviews
ICEPUREHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Jacqueline B.
Posted
I contacted customer service about my filter that was sent cracked and they sent the refund with no problems! Few questions, quick response and very well handled thank you Aurora for your great help in making the process easy as possible!
Chris
Posted
I purchased a four-pack of ICEPURE water filters for a GE refrigerator from Amazon. The filters arrived the following day and the packaging was perfect. Upon inspection, however, there was a minor issue with one of the O-rings on one of the filters which may or may not have presented a problem. Either way, I did not want to take a chance with a water leak. I sent an email and photographs to ICEPURE customer support at the address indicated on the packaging and received a response from Aurora at ICEPURE within 12 hours. I initially asked that a replacement O-ring be sent but I also understood that, logistically, that might not be possible. In the first response, Aurora offered to refund the cost of one filter in the four-pack. I accepted the offer and the refund was posted to my account the following day. Additionally, the filters are of high quality with perfect fitment and a great seal. The customer support offered by ICEPURE Filters is simply outstanding. Thank you, Aurora!
Nestor David Benegas R.
Posted
The ice from the machine is very good, and I like the hot water for making coffee in the mornings. The customer service is very friendly. It's a good quality machine. Highly recommended.
Tony
Posted
Placed an order for water filters and we actually ordered the incorrect units. Icepure resolved the issue quickly and easily. Aurora in CS was awesome. Thanks
Gaydonne N.
Posted
I purchased the ICEPURE 5-in-1 Bottom Loading Water Dispenser with Ice Maker in May 2025 and I love it. I have had a different brand in the past and the ICEPURE is by far my favorite. The customer service is great, kind and very responsive. You can’t go wrong with this machine.
John S.
Posted
Great price and fair shipping time same as lg filter shipped by manufacturer
Richard
Posted
Aurora was so very helpful in solving my problem with a broken collet. I have Icepure filters in all my six sunks in our new home. As a retired Civil and Environmental Engineer I believe their product is the best for cost and ease of installation. RT
Thomas F.
Posted
The tool fit and I was able to correct my filter issue.
