Poor
346 reviews
ButureHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand.Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience.At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient.You can find all our products and accessories on https://ibuture.com/.If you have any questions, please contact us at [email protected].
Buture (ibuture.com) has 346 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
Showing 206 reviews with 1 star · Clear filters
JORGE
Posted
Comentario: Compré un aspirador Buture VC60 (pedido CA244590160DE) en noviembre de 2024. El producto dejó de funcionar y contacté con atención al cliente el 08/08/2025. Han pasado más de dos semanas y no he recibido ninguna respuesta, a pesar de estar dentro del período de garantía. La falta de comunicación y de soluciones es inaceptable. No recomendaría esta empresa por su nula atención postventa.
A S.
Posted
If I could give a zero star review I would. We bought a VC70 vacuum from them and it arrived in a few days (which is the only positive thing about this experience). The battery and charger were faulty (so wouldn't charge). I contacted customer service multiple times, via email and the form on their website, but have not heard back once. I ended up taking a risk and bought another charger from them for an additional £17. This charger never turned up - it was sent from China and never made it through customs, so has been returned to sender. With no contact from anyone at the company their warranty promises are completley void. DO NOT BUY FROM THEM.
Damian F.
Posted
I don’t recommend this company. I bought a vacuum cleaner on their official website, but I didn’t like it and sent it back. After that, they stopped responding, ignored all my emails, and never refunded me. I had to request a chargeback through my bank
Jon C.
Posted
Terrible company. No support. Wouldn’t buy as they don’t honour their warranty at all.
Jack M.
Posted
Non existent support. It’s a shame because the product isn’t all bad but support and warranty doesn’t exist.
aleana B.
Posted
The wheels fell off my vacuum within the warranty period time and because I bought it from a third party they would not honour the warranty. This is not listed on the Amazon site just their own. Which how would you know to visit the site and check that. Extremely disappointed in their customer service. They did not care what so ever and stopped responding to my emails. Would not recommend this company.
Przemek
Posted
Be careful when you buy it! Service doesn't exists, Mailed several times for various contact mails including the web form on the ibuture official. My floor brush has broken (wheels got disconnected, as plastic become loose), so I made a pictures and send to them as it was still within one year since I bought it. No answer, so till it works it works but when you really need them, they are not to support you.
Marco S.
Posted
Ho scritto diverse mail a indirizzi diversi per avere assistenza su un prodotto di solo un anno pagato più di 100 euro usato una volta, non mi hanno mai risposto una vergogna veramente pessimi volevo solo sapere cosa fare...assurdo
