HYPER GOGOReviews of hypergogo.com

Have had an issue with my unit since purchase and feel like it’s pulling teeth getting help to fix it. I’m convinced it’s faulty all together. I’ve had several parts sent to me with no resolution. Requested a new unit as it was a Christmas gift for a child and hasn’t worked since receiving, sent several videos proving it not working, & was told no as it was past the 14-day return window. You’d think that’d be extended around Christmas time knowing it’d be a gift for kids. Nope. It’s just overall been a very frustrating situation I will not be supporting this company in the future. Terrible customer service.

When we got the bike and my child got on it, he had less than an hour of ride time on it, and the battery died. It was fully charged before he got on it. A new issue has came up with it and the bike doesn’t want to shut off. He wrote it for about 20 minutes today and it died and when we went to plug it in the speaker keeps making a noise and the bike will not turn on or off.

Ordered 2 bikes for my kids for Christmas when they were on sale at Halloween. Only one bike shipped and had to contact customer service to ship the second. Then, the first bike just quit working. When it came in, I assembled and tested it and everything was fine. Put it on to charge 2 weeks before Christmas and the bike didn't work anymore. It had never been ridden. After a nightmare trying to contact customer service, tech support claims they dont have replacement bikes in stock and all they can do is ship me a replacement part from China. Tech support barely speaks English and only emails in the middle of the night. I assume they are located in China. Finally get customer service on the phone, 8 days before Christmas. Customer service says they have a bike in stock and will replace. They generate a shipping label, send me the tracking number, and then sit on the shipment for 2 days. Now, as I write this on Christmas Eve, the motorcycle is lost somewhere in FedEx's system. Not only did they sit on the shipment, they sent me the bike on the slowest shipping rate possible. All the while, I had to ship the old bike back to them and it was picked up, shipped and delivered to HyperGoGo in a timely manner. Real convenient right? So now I dont even have the broken motorcycle to give my little boy for Christmas. Terrible company to deal with. Apparently really cheap products too. Who knows how long the other bike will last. Who knows if the replacement bike will even show up or if they will refund me the $900 I spent on it. Don't buy from this company. It's not worth the headache. Continuation. The replacement bike showed up after christmas. Meanwhile I bought my son a different motorcycle from a different company. Convinced hypergogo to just let me return the replacement as it was not needed. After it was returned to hypergogo, it sat in their warehouse for 3 days without processing my refund. Then, immediately after I emailed requesting my refund be processed, it was. So I get the feeling they were just gonna sit on my refund until I got involved. I told them I would write a new review after my refund was processed but I can't in good conscience leave a 5-star review of this company as it seems so many people have had exactly the same experience as me. Hopefully these reviews will make them upgrade their customer service department. They have the potential to sell a great product.

Was sent the wrong item. Ordered a wall charger and received a rear rack for a bike that isn't even offered on the hypergogo website

They are the definition of bad communication. They shipped the training wheels separately. Long story short they never arrived due to unpaid postage??? Was never offered any explanation and had to open a claim on PayPal for a refund to get them to offer any sort of resolution. Every time I contacted them (email and phone) they blew me off, said they'd call me back or let me know....then silence. I wish I never did business with them. Horrible experience. They needlessly gave my kid a boatload of disappointment.

We set it up. It is not working. We filed an inquiry online with a video, waited 3 days asking for another video, which we responded within 1 hour with another video. Then it was crickets from hypergogo. I had to send 4 follow-up emails and finally got a response 1 week later telling us to try restarting the hoverboard and if still persist then to contact them again with the order number. Honestly, I paid over $400 for something that is not working and costumer service has been terrible and not helpful. I would recommend avoiding and buy elsewhere.

The 4 wheeler that I purchased less than 2 years ago just stopped turning on. I reached out to customer service who told me it was no longer under warranty and instructed me to purchase a specific part for 20 dollars. We replaced the part and it still won't charge or turn on. We have treated this 4 wheeler perfectly and we would have never purchased if we knew it would only last a year. My 5 year old is heartbroken as it was her Christmas present and when reaching back out there is no one around to work on these 4 wheelers so I can't believe we just lost so much money. What a scam!

It’s been over 2 weeks and I don’t have an update for shipping.