HumanapharmacyReviews of humanapharmacy.com

This place is a joke. Go find another pharmacy because whatever you send in to CenterBad Pharmacy, you will not get it. It is crap. I have tried and tried numerous times to get numerous prescriptions filled here to no avail. They accept the prescription and then after a few days they cancel the order. No matter how many times her Dr. calls in to give them the information they cancel the order. DO NOT USE THIS CRAPPY PHARMACY!

The WORST pharmacy I have ever dealt with!!! Incompetent, from the representatives to the complaint department. They will mess up everything about your order, information and even who deals with your prescription. No callbacks to me or my insurance company on important issues. When they don't want to handle your issue, you will be disconnected. If they remember to get your phone # in case you get disconnected, they will NOT call you back. If you want to be frustrated trying to actually get your prescription, just call Centerwell aka Humana Pharmacy. Don't say you were not informed!!! They took my order for specialty mefication WELL AFTER they knew that my insurance had dropped them, and never let me know that it would not be sent out. They did not even let my insurance company know that they took the order to fill prescription, which now I had to jump through hoops to get this medication. I have severe psoriasis and my whole body breaks out without taking it on time. Centerwell Pharmacy (aka Humana Pharmacy) did nothing to rectify the situation. Maybe thats why they changed pharmacy name from Humana to Centerwell!? Should be option for 0 star rating.

CenterWell Pharmacy 1. Terrible customer service. Spoke to 3 agents by phone (only 1 was helpful) and to 1 by chat (who intentionally and abruptly ended chat without notice). Took about 3 hours total 2. Hidden policies. Policies aren’t communicated anywhere in online ordering system, like limits on # of items. You can order a large quantity, order is confirmed, then later you receive cancellation with no explanation. I had many cancelled orders and only learned why after contacting them. 3. Awful practices. Website clearly says that OTC spending allowance needs to be used by December 31. We placed our final online order on December 26, 2023, to use up remaining allowance for 2023 before December 31. CenterWell shipped the items in January 2024 and deducted from 2024 allowance. So we lost part of our allowance from 2023, because they didn't deduct the orders placed in 2023 from our 2023 allowance, and we now are already down in our 2024 allowance, even though we have not ordered anything in 2024! The website clearly says that funds do not roll over after December 31, but evidently CenterWell can deduct at their discretion. The only answer I received pointed to wording available ONLY in the print catalog that shows a December 20 deadline for submitting orders by MAIL. The wording is not found on online ordering site NOR does it say it applies to online orders. Following is the exact wording from mail-order catalog that customer service used to explain why our online shopping order placed in 2023 was deducted from the 2024 balance (capitalization added by me): "For all members: MAIL AND FAX Due to added time to receive your request by MAIL, we encourage you to allow extra time when placing your order. If you have a monthly allowance, submit your order by the 20th of each month. If you have a quarterly allowance, submit your order by the 20th of the last month of your allowance period. Last month of quarters are March, June, September, and December."

Omg, had to redo everything after shopping for hours. Rep couldn't even retrieve my cart OR didn't know how. Next, the online website doesn't keep track of your spending. What a PITA! Next, even tho I ordered (for the 2nd time on 12/8/23), one of my orders hasn't even been picked up by the carrier! THESE and many more are the reasons I refuse to utilize Center Well for my prescriptions! You guys are just purely incompetent. When I was using you as my pharmacy, the fact that some of my drugs were critical to my health. I couldn't go a day without them. THAT, made no difference in the errors they made with my orders. I wouldn't suggest my worst enemy to use this pharmacy.

When it was Humana Pharmacy I never had a problem everything was on time the copay was accurate now that they switched to the center will Pharmacy the copay is all over the place I started a new diabetic drug known as trilicity a weekly injection which is supposed to be $45 for 4 vials one month supply second time I order they tell me it's $1,000 okay $947 I speak with the lady he assures me it's only $45 and she sends it to me so I reorder and now they want $452 which I will not pay I also order my Lantus which is supposed to be $35 for 4 weeks Supply it is now $70 ever since they switched over to what's the name of it Center Well Pharmacy they have screwed everything up and about to lose me as a customer there's plenty of other insurance out there

Doctors office We are 100% unsatisfied with all aspects of Humana Medical and Pharmacy Inadequate on all levels Customer service who does not care about the patients and continually provides fake/false information

I have never seen such an inept business in my life, a serious problem since they are supposed to provide people with health insurance and prescription coverage. I was signed to Humana starting 10/01/23 by Select Quote, another service with issues I’ve since realized. To let them sign me without first checking the plan was a huge mistake on my part. But in my defense, they are supposed to recommend the best plan for you and know what they are doing. Well, I had to go to my required monthly doctor's appointment mandated by law due to a medication I’m on. I went to pick up my prescribed medication at my regular pharmacy and they told me Humana refused to cover it citing the dosage was too high. The pharmacy filled the prescription for me anyway and used Good RX to cover it. I had to pay over $140 out of pocket but at least I got my medication. Kudos to Walgreens Pharmacy for taking care of me when Humana wouldn’t. I called Humana to see what business they had refusing me a medication I had been on since 2005, without even consulting my doctor and got an explanation I couldn’t even understand. I called back to speak to someone I could understand and got a completely different story about tiers and deductibles and other stuff. So, I called a third time to speak to management and wound up with a reference number because the office I needed to speak to was closed on the weekend. On Monday I called armed with my reference number and was told they would get back to me. Well, it’s 8 PM Friday and here I am writing this review and checking other Medicare Advantage plans so I can get the hell away from Humana. For your own good, do NOT use Humana.

Have dealt with them 3 times this year, and 3 times I have had missing meds and no contacts with my doctor. If they tell you that they will contact your Dr for re-fill script, DO NOT BELIEVE THEM. They NEVER MAKE DOCTOR REFILL CONTACTS EVER! THEY KEEP YOU ON THE PHONE FOR PHONY REASONS TO EVADE TAKING ADDITIONAL CALLS. DO NOT USE THIS PHARMACY. PAY THE EXTRA TO YOUR LOCAL PHARMACY FOR YOUR Safety. Moving all of my RX and will find a way to pay the extra to avoid their horrible service!!!