hugbelReviews of hugbel.com

Response from hugbel· Jun 18, 2026

Hi Paul, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We have previously reached out to you via email regarding this matter and are still awaiting your response. Customer satisfaction is very important to us, and we are committed to resolving any issues as quickly as possible. Please contact our support team or reply to our email, and we will be happy to review your case and work with you toward a satisfactory resolution. Kind regards, Team Hugbel

Response from hugbel· Jun 18, 2026

Hi Daniel, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrem Einkaufserlebnis nicht zufrieden sind. Wir möchten klarstellen, dass wir keinesfalls betrügerische Absichten verfolgen. Unser Ziel ist es stets, für unsere Kunden eine faire und zufriedenstellende Lösung zu finden. Wir verstehen Ihre Enttäuschung bezüglich der Lieferzeit, der Produktqualität und des Rückgabeprozesses. Bezüglich Ihrer Rücksendung haben wir versucht, verschiedene Lösungsoptionen anzubieten, darunter auch alternative Entschädigungen, um Ihnen die hohen Kosten und den Aufwand einer internationalen Rücksendung zu ersparen. Diese Vorschläge sollten Ihnen entgegenkommen und nicht Ihre Rückgabe verhindern. Wir nehmen Ihre Bedenken sehr ernst und möchten die Angelegenheit gerne abschließend mit Ihnen klären. Bitte kontaktieren Sie unser Support-Team direkt oder antworten Sie auf unsere letzte E-Mail, damit wir gemeinsam eine passende Lösung finden können. Mit freundlichen Grüßen Team Hugbel

Response from hugbel· Feb 18, 2026

Hi joanne, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with Hugbel. This is certainly not the experience we want for our customers. We sincerely apologize for the delivery delay, the lack of timely communication, and especially the concerns regarding the size and finish of the shades. We completely understand how frustrating this must have been, particularly after waiting so long. Please be assured that your case is being reviewed with our production team so we can properly address the sizing concern and find the best solution for you. We also want to clarify that product quality and ethical sourcing are very important to us, and we take such concerns seriously. If you haven’t already, please reach out to us again directly — we genuinely want to resolve this for you, whether that means replacement, refund, or another suitable solution. Thank you again for your feedback — it helps us improve, and we truly hope to make this right for you. Team Hugbel

Response from hugbel· Oct 2, 2025

Dear Anna, We’re very sorry to hear about your experience — that’s definitely not the impression we want to leave. While our products are sourced from international suppliers, we work directly with trusted manufacturers to ensure product quality and handle replacements, returns, or refunds if anything falls short of expectations. If you’re unhappy with your order, please reach out to us directly at [email protected] — we’ll be happy to organize a return or sort out any issue for you. Your satisfaction truly matters to us, and we want to make this right for you. Thank you for sharing your feedback. It helps us improve and serve our customers better. — The Hugbel Team

Response from hugbel· Jul 31, 2025

Dear Emma, Thank you for your feedback, and we’re truly sorry to hear about your experience. We take product quality and accuracy in our listings very seriously, and it's clear that we’ve fallen short in this case. What you described is absolutely not the standard we aim for — especially when it comes to materials and presentation. We sincerely apologize for the disappointment and frustration this has caused. As we work with multiple suppliers, we’ll be taking a closer look at the specific unit you received and will address this directly with the supplier responsible. It’s possible that this unit did not go through proper quality control, and we’re very sorry the product did not meet expectations. Please reach out to us directly at [email protected] so we can look into your refund request and resolve this matter as quickly as possible. Our team is committed to making this right for you. Thank you again for bringing this to our attention — your feedback helps us improve. Warm regards, The Hugbel Team