Average
8,157 reviews
Hubble ContactsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Kalene
Posted
Very fast and easy
Response from Hubble Contacts· Feb 22, 2019
Hi Kalene, Thank you so much for taking the time to leave this review! I'm so happy to hear that you're happy with the Hubble Contacts service! Best, Vanessa
Aim S.
Posted
Very BADexperience, They kept sending me contacts even after I told them to not send them to me anymore. Contacts were bad for my eyes and I told them this. And over that, when I returned all the shipments on time, they refunded 80% of my payments. Going to open dispute with my bank. DO NOT BUY HUBBLE. VERY BAD CUSTOMER SERVICE
Response from Hubble Contacts· Feb 22, 2019
Hi Aim, Thank you for taking the time to leave this review. I'm sorry to hear that you're unsatisfied with the nature of our cancellation and refund policies. I've had a chance to look into your tickets with our customer service team, and I can see that they politely adhered to these policies, which you can view on our website in the TOS, at any time. I'm so sorry that we're not able to offer another solution. I can confirm that your subscription was cancelled on January 17. Best, Vanessa
AJ
Posted
Terrible service. 1. They don’t let you cancel online, so you have to phone between 9am and 5pm only on weekdays. 2. They will continue to try to take payments even if you email asking to cancel. 3. If you want to return you have to do it “without opening outer shipping packaging”. Let me put that into perspective, if they sent you the wrong lenses - and you open the SHIPPING packaging and notice, you’ve voided this, thus = no returns for you. 4. If you do need to return they won’t give you their shipping address straight, you have to email and get a shipping label after providing order id, address etc then you have to print. Oh and 5, if you do manage to get the label printed, the package has to be sent to the Netherlands. All this process within 16 days. This is a sham company that puts EVERYTHING in line so you can't cancel or return your items. Shop with a company like visiondirect - much easier, quicker (next day) and extremely reliable. Terrible. Avoid
Response from Hubble Contacts· Feb 22, 2019
Hi Adam, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience with Hubble Contacts. I'd like to provide more information that will hopefully clarify some of the issues you've run across. Though our cancellation phone line is only open during business hours on week days, you can view and edit your delivery schedule by logging into your Hubble account. This will help you adjust the date of your next order so that you have more time to call in and cancel. Since you appear to be from Great Britain, there are other cancellation options in place, which you can find in the TOS as well. While we do have a strict return and refund policy, that is because contact lenses are a medical device, and we can not take the chance that returns have been tampered with, which is why we can only accept unopened boxes. If you've received something other than what you ordered, we would be happy to send out a replacement order! The reason we do not give the address to our warehouse when you request to make a return is because we have pre-paid, tracked return labels for this purpose. This is something that is not within our control, it's just how companies and shippers work with postal services. Please reach out to our team at [email protected] and CC [email protected] if you'd like us to look into this further, or if there is anything else we can help with. Best, Vanessa
Martin B.
Posted
Probesendung wird nicht verschickt, auch nach Beschwerde. Abo wird nicht storniert, auch nach telefonischer Kündigung. Empfehle allen die Abbuchungsgenehmigung zu stornieren, auf PayPal geht das so: Konto - Zahlungen - Verwalten Sie Zahlungen im Einzugsverfahren - Vision Path - auf ABBRECHEN klicken.
Tiffany
Posted
I love the convenience of having contacts delivered and they're always on time so I'm never without. I do wish the quality was a little better as they tend to dry out before the end of the day. I also find them to be inside out quite frequently and once one of my lenses was torn.
Response from Hubble Contacts· Feb 22, 2019
Hi Tiffany, Thank you for taking the time to leave this review. I'm glad to hear that our service is convenient and timely, but less so to hear that the lenses have not been ideal for you! To help with the dryness, you can use over the counter re-wetting drops, but if you experience more discomfort with the lenses, it may be better to discontinue wearing them and refer to your optician. In regards to the lenses arriving inside out, we've recently started making lenses with a small inscription to help determine if the lens is inside out. If you've received damaged lenses, our team would like to know more, as we take quality issues very seriously. To be connected with our Quality Department, please send an email to [email protected], and we'll be able to provide more information. Thank you so much for your feedback, and feel free to reach out to me at [email protected] if there's anything I can help with! Best, Vanessa
Noreen
Posted
I am on hold trying to cancel my subscription ... I will just go through my bank if i need to but, this is unreal how hard they make it to cancel ... i will just dispute through my bank ... they said the wait time is 30 seconds, then under 3 minutes, i've been holding for 9 minutes as of right now ... they won't stay in business doing business this way
Response from Hubble Contacts· Feb 22, 2019
Hi Noreen, Thank you for taking the time to leave this review. I'm so sorry to hear you had trouble with our cancellation team. I'd like to find out more, and see if there's anything we can do to help! Please send this review in an email to [email protected] at your earliest convenience. Best, Vanessa
Bruch
Posted
Ich habe ein Probeabo abgeschlossen und bin von der Qualität der Linsen ziemlich enttäuscht. Sie verrutschen alle paar Minuten in meinem Auge (keine Ahnung, wie das passieren kann; ist in den zwei Jahren, in denen ich Kontaktlinsen trage, sonst noch nie vorgekommen) und lassen mich dadurch alles andere als klar sehen - unangenehm. Aus meiner Sicht sind die Linsen nicht einmal die paar Euro, die ich für das Probeabo bezahlt hab, wert. Was mich positiv überrascht hat, war die relativ unproblematische Möglichkeit, das Folgeabo zu kündigen. Zwar konnte ich telefonisch nie jemanden erreichen, habe jedoch nach einer Kündigung per Mail direkt eine Bestätigung bekommen.
Christine M.
Posted
Ich bin jahrelange Kontaktlinsennutzerin (Monatslinsen) und habe aufgrund einer Facebook-Werbeanzeige in Verbindung mit einem Probepaket die Umstellung auf Tageslinsen gewagt. Die Order hat tadellos funktioniert, allerdings kam ich mit den Linsen nur mittelprächtig klar. Die Linsen sind ziemlich dünn, weswegen ich regelmäßig beim Einsetzen Schwierigkeiten hatte, da sie sich sehr gerne um die Fingerkuppe legen. Mit ein wenig Übung hat dies dann doch leidlich gut funktioniert, allerdings habe ich die Linsen immer relativ schnell als Fremdkörper im Auge wahrgenommen und nach wenigen Stunden hatte ich mit trockenen Augen zu kämpfen, der Tragekomfort war für mich also nicht ganz optimal. Zudem habe ich mich – wie etliche andere Nutzer hier – sehr über das Abothema geärgert. In dem Moment, in dem man eine Probepackung bestellt, geht man ein monatliches Abo ein, was mir erst dann aufgefallen ist, als aus dem Nichts heraus eine PayPal-Abbuchung mit der Ankündigung des Versands einer Monatspackung kam. Es gab für mich vorab keinen Hinweis darauf. Möglicherweise kann man dies mir anlasten, weil ich die AGB nicht richtig gelesen habe, aber auch im Nachhinein geht dies nicht wirklich daraus hervor. Ich habe dann die kostenfreie Hotline angerufen und mein Abo gekündigt, ich war nicht lange in einer Warteschleife, das Gespräch war freundlich und mir wurde die Kündigung des Abos binnen weniger Sekunden via E-Mail wie auch im Hubble-Account bestätigt. Zusätzlich hatte ich umgehend meine Lastschriftermächtigung in PayPal gekündigt und hoffe nun, dass damit alles erledigt ist. Im Nachhinein habe ich dann festgestellt, dass es deutlich günstigere Tageslinsen-Optionen ohne Abo in Verbindung mit wesentlich besseren Nutzerbewertungen gibt, denen ich nun eine Chance geben möchte.
