Average
8,157 reviews
Hubble ContactsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Pauline
Posted
Très satisfaite de hubble j’adore
Response from Hubble Contacts· Nov 20, 2020
Bonjour Pauline, merci beaucoup pour votre avis! Cela nous fait très plaisir de savoir que nos lentilles vous conviennent :)
S.F.
Posted
Zuverlässig
Victoria
Posted
Great product!
Response from Hubble Contacts· Aug 18, 2020
Hi Victoria, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you loved your experience with our lenses. Thanks for being a part of the Hubble family. Cheers, Samantha
Diogo
Posted
The Hubble contact lenses have high quality and are super comfortable. But the best is the service, after using it for more than 3 years they are still super reliable and always on time.
Response from Hubble Contacts· Aug 18, 2020
Hi Diogo, Thank you so much for taking the time to leave us this wonderful review and for being a loyal customer. I’m so happy to hear you are pleased with our service and lenses. We strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We appreciate you. Thank you again! Samantha
Ali
Posted
I just didn’t love them, and it was physically impossible for me to cancel my subscription. Every time I went to manage my account I hit a dead end. Every time I reached out to customer service, I was unable to find any way to contact any person. They kept charging me and sending me contacts I didn’t want and I finally had to cancel my card and get a new one, and now I get monthly emails about how my card was declined. When Hubble I am the reason I even cancelled the card.
Response from Hubble Contacts· Aug 18, 2020
Hi Ali, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. Having made you cancel your card from your bank is unacceptable. This is on us. We would like the opportunity to investigate your feedback further. So we've reached out from email to work with you in resolving these issues as quickly as possible. Thank you, Samantha
aurelie
Posted
Lentilles agréables à porterexcellét rapport qualité prix
SV
Posted
Pros: I love the convenience of receiving my daily contacts thru the mail by subscribing with Hubble’s. I love that they fit well and they’re comfortable! Cons: I don’t like that it does not have the feature of providing a tracking code on my account when I log in online so I that I can find out where exactly is it located. I don’t like that I have to call customer service to get the tracking code.
Response from Hubble Contacts· Aug 18, 2020
Hi SV, Thank you for taking the time to leave this review. I’m so glad that the lenses and subscription service is working out for you. I can understand how the tracking feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. If need help with tracking your order, you can always reach us thru email or to our social media pages. Also, you can contact me at [email protected] with the subject line "ATTN: Trustpilot" with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! All the best, Samantha
Lotte
Posted
Nog nooit problemen gehad! Ben denk ik inmiddels al meer dan 2 jaar een klant en ontvang elke maand mn lenzen. Ook altijd goede ervaring gehad met de klantenservice. Kan het zeker aanraden op alternatief van alle overprices lenzen aanbieders in Nederland
Response from Hubble Contacts· Oct 19, 2020
Beste Lotte, wat heerlijk om zo een review te krijgen! Heel erg bedankt om de tijd te nemen en jouw ervaring te delen. Mvg, Vanessa
