Hot Tub Cover SpotReviews of hottubcoverspot.com

Maybe had bad reviews in the past. But I had an amazing experience with this company! They were they the cheapest, most responsive, and quickest company I could find. And the quality is top knotch! Yes you will be charged for freight shipping AFTER you place the order. Mine was $100 and still was 200 bucks cheaper than what I could find locally in Denver! Start to end 2 weeks! Highly recommend!

We've purchased numerous covers from this website over the last 5 years for our vacation rentals. I see many reviews accusing them of calling later for additional shipping charges. This has only happened a couple times for us and it's due to the remote shipping location and it was less than I expected. Once was due to increased freight shipping during covid. Some companies just raise their cost of the product for everyone; this company only charges more when necessary and I completely understand that. Also, it's on the site. We've ordered at least 17 covers and will continue to order from them.

Dishonest business practice. Tried to collect 18% more in shipping charges even thought they sold the cover to me quoting free shipping. They said that they reserve the right amend shipping charges. However, this seems to be basic practice from reading other reviews. When I asked where they came up with that 18% they would not explain and emailed me give them the additional money or they would not ship my cover. I even offered to help share some of the charges. Either they are doing this on purpose or they need to fire their shipping manager.

same old bait and switch. Quoted one price and then emailed me that it would cost another $120 for shipping. Appears they do it all the time. And if you can't trust that, what about the extras for the cover you paid for: double vapor wrap, extra heavy insulation, extra thick cover, etc. etc.

Dishonest and unethical. After your order they will ask you for more $$$ to cover unexpected costs. Bait and switch at its best. Can not be trusted !!

Placed the order, they tried to add $100 for shipping despite the website saying free shipping. It's a bait and switch.

Don’t do business with SpaCoverSpot.Com also known as Stonewood Manufacturing!! Horrible horrible horrible scam company. They like to pull the ole bait and switch. Billed me $400 for my hot tub cover in early June 2021. I hadn’t heard anything from them nor received the product for 2 months so I emailed them in mid August 2021. They responded and told me that they tried to get a hold of me because they need to charge me $135 more for shipping due to the pandemic shipping prices increasing. And Debbie Smith, their customer service agent, reminds me that this is mentioned in their small print; terms and conditions. Their website is currently still boasting free shipping in bold print on hot tub covers. Which is an outright lie/scam!!! Lie lie lie. But the pandemic increased shipping prices have been going on for months? Why not update your website then? Heck, they’re even advertising a sale right now so I know the website can be updated. They could not prove they ever sent me an email about this increased shipping fee from the last 8 weeks so they let me sit in limbo for 2 months while they kept my money. Were they ever going to try and reach out to me again or refund my $400 if I hadn’t emailed them? Probably not. Take your well earned money elsewhere. This place doesn’t even care enough to make it right. Shame on you Stonewood Manufacturing.

I do NOT recommend this company. I should have known to go elsewhere when they never answer their phone. I placed an order for a hot tub cover, then was told that costs for shipping have gone up and my new total cost would be 50% more. My refund was a problem to receive and they insulted me by telling me what my bank should tell me and how to find my bank's phone number on my card. I hope many will see this review and not do any business with this company, apparently owned by Stonewood Manufacturing LLC.