HotelsinamericaReviews of hotelsinamerica.com

Made a reservation a month in advance, received an email 5 days before my trip that they made a mistake and the reservation is canceled and the hotel is sold out! Gave me the option to book a cheaper hotel! Never using them again.

In June 2024 I booked (pre-paid, cancellable) a nice hotel in New Orleans through Hotels in America near 2025 Super Bowl time when many hotels are sold out or charging ridiculous premiums. I felt lucky to get the place at all, let alone at a reasonable price, which was lower than posted at the hotel's own website. While trying to book another hotel a week apart through another on-line service, Traveluro, I became suspicious that Traveluro was a scam after calling Traveluro to ask some questions. After researching Traveluro, I decided not to proceed with the Traveluro booking and that experience raised concerns about Hotels in America. I checked with the hotel directly the next day and learned they had no record of a reservation. I checked with Hotels in America and was reassured that the "confirmed" reservation was good, but that the reservation was more than 200 days away and the hotel would not recognize the details of the information until closer to the check-in date. Back to the hotel, which claimed not to do business through Hotels in America or even to have heard of it, and did not recognize my confirmation number. Plus, my dates were booked, and none of the booked dates had my name or the name of Hotels in America. Then I checked reviews, such as Trustpilot, and called my credit card company to report a fraud in the pending transaction. Fortunately, I have other credit cards and can manage to have my card cancelled (while I am travelling), which is how the credit card company proceeded. I did not bother calling Hotels in America to "cancel" and request a refund. Maybe that was unfair, but the indications were overwhelming that that the reservation was bogus and money is best recouped sooner than later. It would have been horrible to be stuck in New Orleans for two days before my flight with nowhere else in the city to stay at the last minute when the city is already booked close to capacity more than six months out.

They hate Americans and scam and steal. They exploit people in need of shelter. I am giving Kitboga their details to destroy their call center.

Don't book with them. I was put on the do not rent list at a hotel. No big deal I just went to another one but the hotel said I'd have to go through hotels America for a refund. Was denied the refund it wasn't even my money but now I have to take the money out of my paycheck to pay the person back.

This website tricked me ! I didn't realize I booked the wrong hotel until after I paid . I called them, and they said "too bad" They are totally deceptive, and dishonest. Horrible customer service.

ZERO STARS - DO NOT USE THEM TO BOOK ANYTHING! We clicked on specific dates and clicked “confirm”. When we got the email confirmation, the dates were completely different. We immediately called them and let them know that something had happened with their website and told them the dates we actually booked for. We were greeted with “our website didn’t glitch. You chose the wrong dates.” See, the funny thing about that is it’s for MY BIRTHDAY. I told her that and she said “you must have clicked on the wrong dates. We aren’t wrong. There’s a no refund policy. We can’t do anything about it.” I told her yet again “I know when my birthday is and these are not the dates we clicked on.” She just repeated herself. I tried again to explain to her as I could tell she wasn’t truly understanding. She just repeated herself. I asked to speak to someone above her. She said “they will tell you the same thing.” So, we filed with our bank and got our money back. This website is a SCAM. DO NOT use this place. They are here to take your money and smile. I told them I would write a review on this and she said “ok. We do not refund.” Looks like they did “refund” because we got our money back and they are now being investigated. Please head all our words. Please do not fund them in anymore scams.

Horrible Horrible Horrible. Terrible customer service...if you can even call it that. Unhelpful and will bounce you from person to person and then tell you to call the hotel. But the hotel can't help because these guys made the reservation and are as incompetent as they come. No one knows what they're doing. A complete scam to get your money and walk away. Should be shut down. They don't even deserve 1 star. They have terrible reviews for a reason. Our fault for not researching first. Never ever ever would have gone with them if we'd known better.

Thus hotel was called Neptune Hollywood beach , what a dump . Every one there complying about hidden surprise service fees. When booked hotels America told me the room was paid in full all taxes and fees but when got there hotel charged me another $ 56 for service fee . They suck man ripping everyone off .