Poor
462 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our name says it all. This is what we love to do. HotelReservations.com has been helping customers worldwide since 2003. With over 190,000 properties worldwide to choose from, including independent and major hotel chains, you can count on HotelReservations.com to help you with your next trip. Our reservations services are available through your computer, mobile and tablet devices or you can call our 24/7 reservation desk. We look forward to helping you with your next Hotel Reservation
HotelReservations.com (hotelreservations.com) has 462 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
462 approved reviews, newest moderated first
Megan G.
Posted
Booking on hotelreservations.com is easy. I entered my destination and found several hotels at rates better then the competition. I was booked in minutes. I will use hotelreservations.com again in the future!
Response from HotelReservations.com· May 29, 2014
Thanks Megan for your review. We look forward to helping you again in the future. HotelReservations.com Team
Jill N.
Posted
05/27/14 05/30/14 Check Card TRAVRES*TRAVE $1.00 05/27/14 05/30/14 Check Card TRAVRES*TRAVE $194.94 05/27/14 05/30/14 Check Card HOTELRESERVAT $9.95 This is odd to me and makes me suspicious of fraudulent charges when I see an additional $1 charge immediately.
Response from HotelReservations.com· May 29, 2014
Hi Jill - thank you for your comments. The $1 authorization is pending until we validate the $9.95 booking fee charge. The total price you saw at check will be the total price you pay between both charges. Sorry for the confusion. If you have further questions, please email us at: [email protected] HotelReservations.com Team
Susan M.
Posted
This is such a beautiful hotel and location. It has all the upgrades you can imagine. The natural environment is gorgeous....You can see dolphins jumping up to say hello to you. I just love it.
Response from HotelReservations.com· May 29, 2014
Thanks for your review Susan. We look forward to helping you with your next hotel reservation. HotelReservations.com Team
Tony M.
Posted
I as on the Holiday INN site and went to book a room, I did not know it switched me over to your site. When I submitted my first request, I got a server error from your site. It had me re-book my stay, which went well, no issues. When I arrived at the hotel, they informed me that I had 2 rooms book and my card was charged for both. I had to call customer support to cancel (your policy states no refunds with cancels) and try to explain what happened to your customer support rep. It took 3-4 times to explain what happened. I THINK I dod get a credit back on my card. I was told I would get an email indicating this and a refund in 3-7 days. I have yet to see an email and doubt I will get my money back without contesting it with my CC company
Response from HotelReservations.com· May 29, 2014
Sorry for the issues you had Tony. Please email us at: [email protected] so we can further look into your issues. Thanks. HotelReservations.com Team
Wilford B.
Posted
I enjoyed my stay here. the location was close to where I wanted to go. Overall this is a great hotel.
Response from HotelReservations.com· May 28, 2014
Thank you for your review Wilford. HotelReservations.com Team
Christopher N.
Posted
Go job by agent. Reservation was handled professionally and at the advertised price.
Response from HotelReservations.com· May 28, 2014
Thanks Christopher for your review. We look forward to helping you again in the future. HotelReservations.com Team
Maxine M.
Posted
The gentleman was very knowledgeable and did a good job of acquiring the right rooms for the right night.
Response from HotelReservations.com· May 28, 2014
Thanks Maxine for posting this review. We look forward to helping you again in the future. HotelReservations.com Team
melissa
Posted
Beautiful place staff is friendly prices for drinks and food pool side are a little high.
Response from HotelReservations.com· May 28, 2014
Thanks for your review Melissa. HotelReservations.com Team
