hotelcollection.comReviews of hotelcollection.com

Within two minutes of ordering a home diffuser and scent I received a phone call from a sleezy sales representative trying to manipulate me into a 38 month subscription. I told him I did not want the subscription and I wasn’t falling for this “you won our VIP discount and free upgrade” I asked him to just cancel my order completely and he would not. This kind of behavior will turn away most consumers. I haven’t received my diffuser and scent yet because I just ordered it. For $126 it better be nice because their business practices definitely are not.

Awful company basically running a subscription scam. I bought a gift for my mom for Christmas, and four months later they started charging me $160/mo for a “subscription” because I bought on Black Friday at a discount and, according to the support rep, “all discounts are subscriptions.” Aside from the recurring charge suddenly in my credit card five months after my original purchase, I never heard from this company. What a racket! They said they’d cancel for full refund and I’d need to return the product they already sent me. Annoying process, set at the company level — not something the rep had control over. Anyways, I wouldn’t buy from this company again and would warn others to stay away.

I’ve truly lost faith in Hotel Collection after repeated bad experiences. I spoke to Donovan on April 10, 2025, to cancel an order, and he confirmed it would be canceled. Despite this, the order was still shipped to me. Now I have to go through the hassle of returning something I never wanted—all because the cancellation was never processed. If they make me pay for the shipping label, I'll return the whole order and never give them my business again. This isn’t the first time I’ve had issues. Last year, the process for an exchange took months, and I had hoped things would’ve improved by now. Sadly, they haven’t. The item I’m returning is the Studio Pro Scent Diffuser – Space Gray, which I canceled after learning it differed from my original diffuser. You apparently can't refill the bottles. Donovan acknowledged this during our call, yet the order still went through. At the same time, he was trying to upsell me on a 36-month “VIP membership” in exchange for a “free” diffuser. Hotel Collection’s marketing is flashy, but the follow-through and customer service are terrible. If they can’t get things right from the start, I won’t be trusting them with long-term commitments.

They offer you a cheap deal to buy their pro version only to find out what they send you will not work until you go back to them and make another purchase and buy a bottle that goes into their machine for another $50+ dollars on top of what you just paid for the pro version. It’s a totally Rip off!!!

Hotel collection Room Spray. Do not buy. It is literally like spraying water. So disappointing. I bought the November rain and there is zero scent. I paid almost $60 for this and it’s such a rip off. Stay away.

Firstly the item wasn't sent by UPS... package was held at customs and I received a card from royal mail saying not enough postage was paid by sender and I had to pay £75 to retrieve. I emailed them and scheduled a call with hotel collection but no reply. I had to collect item from royal mail and paid the fee. I paid extra £15 for a surprise gift ...all I got included with my products was a thank you card....a thank you card I paid £15 for!!!!!!!! Do not buy from hotel collection

It’s a shame how bad the customer service is because they chase you to buy but ghosted me for a replacement o refunds . They did ship a defective diffuser and I returned and I called to ask for my replacement and now I can’t reach them basically up to today I’m being stolen I will look for other company to have my house scented

This is a scam. I placed an order then they called me the next day to upgrade to a VIP program, saying I have 30dys to cancel without any problems. When I attempted to cancel 20min after I realise it was a scam, what a headache. Simeon Dubois is a liar. I asked so many questions and he tells you what you want to hear so you can sign the contract. After 3 emails, 2 phone calls and a txt, he finally gave me a number to customer service. I spoke to a Linda Benoit , she was kind enough to cancel the membership since it was less than 8hrs, not even 24hrs. She sent me an email with a confirmation for cancellation. Im just waiting on my refund which she says will take 5-7dys. Also, she mentioned a finance loan company thats a 3rd party biller which was a shock. The rep that call you won't mention that, and will lie that the product has been shipped when its not. The website online seems like a reputable company, but when they txt and call you the next day saying they have inquiries before your order is shipped, don't answer just block. I received about 4 txt and calls from different names....Also, when you hit the call button to speak to the person you just spoke to, it goes to another number...scam, scam, scam. Please don't do it.