Excellent
64 reviews
Host Merchant ServicesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Have you ever worked with a company where after every interaction you just said, “Wow! They understand me. They treat me the way I treat my customers!"? Have you ever found a company that will do whatever it takes to help make your payment processing experience seamless and to make you happy? I know it sounds crazy - maybe a little unbelievable - but we are that company and want to earn your business.Host Merchant Services was born of the idea that payment processing should be transparent, respectful, and affordable. Taking ethical business practices as our number one priority, we focus on premium service and support.Our services are no-obligation, fair, and transparent. This is why 97% of our merchants choose to stay with us year after year. "We strive to be the last payment processor you'll ever want."
Host Merchant Services (hostmerchantservices.com) has 64 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
64 approved reviews, newest moderated first
Frank M.
Posted
Customer service was excellent! I worked particularly with Caleb P., whom truly listened, educated and provided the right level of detail to get me through the issue at hand. His follow up and attention to detail made all the difference towards resolution. Being in good hands is something that is hard to come by now a days. HMS has truly given me the customer service experience of a higher level of service. Great job!
Jeremy J.
Posted
I've used HMS for my credit card and e-check processing for more than 10 years. I've so rarely needed to contact them about my account, because everything always just works. I sincerely appreciate not getting bombarded with meaningless email marketing and correspondence pushing for upgrades. They've made my life easy by being consistently "up". This is one of my few vendors I can rely on to automatically work for my business 24/7. Today was one of the very few times I've ever needed to communicate with the company, and associate Caleb was able to get me what I needed in a phone call lasting less than 10 minutes - what a time saver!
Marilyn A.
Posted
First it is very hard to understand your techs. I have never once spoken to someone who is easy to understand. Not once have I had an American to talk to. This last time my issue was nt resolved. I was given a case number . I waited to be reached and havenot had the opportunity to get back. When you are very busy this is a real problem when you get someone who has no idea what you are talking about and they you need to wait to get it resolved.
Jean L.
Posted
I find the site very easy to access, easy to see information that has been processed, I like the monthly billing in the mail helps to make sure I don't forget the credit to the account. All very simple! I also like no PCI nightmares.
Studio
Posted
Always incredible customer service everytime I call. Very nice people and problem always fixed
Marion
Posted
Great customer service. Huge improvement over the merchant service we used before. Easy to use website to run charges. Lower cost than before
Tri Lakes Grocery & L.
Posted
Great Customer service and easy to work with .
Arvo P.
Posted
Reliable credit card processing company with reasonable fees
