Average
570 reviews
honiture.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
honiture.com is listed under Appliances & Electronics.
honiture.com (honiture.com) has 570 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
570 approved reviews, newest moderated first
Charles E. S.
Posted
I like the vacuum. I have owned it for 6 months. The headlight, power, and battery operation time are (in my opinon) the best features. I have an indoor long hair cat, and the X7 works great getting all the cat hair.
june
Posted
good suction ,good batery ,large bin
Response from honiture.com· Apr 3, 2026
Thank you for your feedback, June. We truly appreciate you taking the time to share your thoughts. We noticed that you left a 1-star review, while your comment mentioned good suction, good battery, and a large bin. Could you kindly help us understand what issue you experienced with your P7 Pro? Please feel free to reach out to us at [email protected] with more details, and we will be happy to assist you. Thank you again for your help.
A C.
Posted
Shocking lack of customer service. The robot begun to malfunction after 10 months, well under evidently false 12-month warranty; contacted “customer support” several times with no response. Avoid.
Response from honiture.com· Apr 3, 2026
We're sorry to hear about your experience. Please contact us directly at [email protected] with your order details, and our team will review your case, including the warranty concern. We appreciate your patience and hope to assist you further. Thank you.
Jacob P.
Posted
In november een accu voor de x7 besteld 16 november betaald maar accu nooit aangekomen. Op schrijven nooit reactie gekregen. Vandaag 23-4-2026 krijg ik een mail. Dat Honiture het als nog goed gaat maken met mij, ze hebben me een nieuwe accu beloofd , en als bonus een nieuwe rolborstel , dit had ik nooit meer verwacht, ik zie de onderdelen graag tegemoet
Response from honiture.com· Apr 2, 2026
Thank you for your update. We truly appreciate your support and trust. We will arrange the shipment right away and share the tracking information with you as soon as it is available. Best regards, Honiture Team
Casey O.
Posted
Awesome service
Customer
Posted
Save your money and skip this company. I purchased a Honiture X7, and after just one month it stopped working. I contacted both TikTok and Honiture for support but received no help at all. Beyond the frustration of a broken vacuum, the complete lack of customer service is unacceptable.
Response from honiture.com· Apr 3, 2026
We're sorry to hear about your experience with the X7. Please contact us directly at [email protected] with your order details, and our team will review your case. Thank you.
Andrea G.
Posted
Do NOT buy - £289 is not budget and after four excellent uses and empties, I went to empty the cartridge of the debris and could not reattach so couldn’t use it anymore. . No customer service, no ability address or phone number to return it to. Appalling will never purchase this brand again.
Response from honiture.com· Apr 3, 2026
We're sorry to hear about your experience, Andrea. Please contact us directly at [email protected] with your order details, and our team will review the issue with your dust cartridge. Thank you.
Uli Z.
Posted
Der Service kann telefonisch nicht kontaktiert werden und er reagiert unter keiner der veröffentlichen Mailkontaktadressen auf Anfragen. Hilfen oder gar Gewährleistungsansprüche lassen sich so nicht einfordern. Auf Grund meiner Anmerkungen zum Service hat Honiture sich bei mir gemeldet. Mittlerweile ist der defekte Wassertank getauscht. Ich bin zufrieden. Der Service hat sich richtig bemüht. Habe die Bewertung von 0 19.12.2025 auf 10 Punkte 20.05.2026 geändert
Response from honiture.com· Apr 3, 2026
Vielen Dank für Ihr ehrliches Feedback und dass Sie Ihre Bewertung von 0 auf 10 Punkte aktualisiert haben. Es freut uns sehr, dass wir Ihnen helfen konnten und Sie nun mit dem Service zufrieden sind. Ihr Vertrauen und Ihre Geduld bedeuten uns viel. Vielen Dank! Beste Grüße, Ihr Honiture Team
