Honeycomb InsuranceReviews of honeycombinsurance.com

No correspondence and I paid immediately. Looking for my account information and paperwork

Our building pipes burst on December 24, 2022 (it was -40 outside), and we could not get a hold of anyone at Honeycomb to file the claim until December 27th 2022. We were without water for three days. I was informed that Honeycomb use NARS a 3rd party company to handle your claims. As a paying customer this claim experience with NARS and Honeycomb has been very unpleasant and everything BUT a smooth process. The NARS adjustor did not come to view our property damages until January 11th. The initial check was issued on February 17th (informed Jenifer the check was dated January 17th which was inaccurate) and arrived on February 22nd 2023. Jenifer (NARS Rep) is extremely rude, unprofessional and has a lack empathy for what your customers are experiencing in a crisis. George (field adjuster) report shows that all of my hardwood floors need to be sand, re-stained and a portion of the hardwood floors in the master bedroom need to be replaced. There is no where in my home to play musical rooms as I have a fully furnished home. The adjuster allocated $111.00 per room (roughly $333.00) for contractors to play musical rooms to complete the hardwood floors. I distributed the adjusters estimate to five companies. All five companies stated the estimate was low and it would be extremely difficult for them to get Honeycomb to payout more due to how low you came in. The contractors stated they are not a moving company so that is not their profession and everything needs to be cleared out to complete the floors. I emailed the adjuster a quote for the movers and POD. Honeycomb/NARS are refusing to pay for movers and a POD to allow the contractors to complete their scope of work. The adjuster, DENIED that portion stating these are my personal items and personal items arent covered in our policy. I am not looking to have my personal items replaced, I'm trying to have them removed so that the contractor can repair my damaged floors which was caused by the building pipes bursting. In closing, I'm aware of the arbitration clause so I've initiated this to inform you of my issues, concerns and the lack of coverage payout that we are experiencing with Honeycomb Insurance Company/NARS as well as my next steps: 1. Submit a complaint with the Better Business Bureau 2. Submit a complaint with Attorney General's Office 3. Submit a complaint with the Illinois Department Of Insurance 4. Return the issued check in the form of Cashier's Check via UPS/FedEx to Honeycomb (minus $5,738.18, which was paid to Restoration company for the building mitigation) We are five months into this claim and we still do not have the appropriate funds to fully repair our homes. Our home still remains untouched surpass the mitigation team removal portion which took place on January 7th.

Be prepared to get what you pay for (or even less). Concept sounds great to give a low price for same coverage but Honeycomb Insurance doesn't follow through with the same service as traditional providers as I have found out personally.

I was never told that $100 will be taken out after canceling my policy flat. The reason why I canceled before the policy started was because they expected me to take pictures of the property instead of providing an inspector to go out. My current carrier does that. This was disclosed after I paid in full. I have filed a complaint with the department of insurance to rectify this.

the rate was lower then what I was paying . but what do you expect from an online insurance . I cancelled before the policy started and they didn’t give me a full refund .

This website just want your information to probably sell it. They pretend that they want to give you a quote, so they gather all kind of information regarding the insurance policy from you. At the very end they require you to give your email and phone number and then there pops a website that says for your quote click here, but no matter where you click, they open up a website with another advertisement. All you get is a message saying that an agent will call you. Instead of just giving you the information right there and let you decide in peace (as they imply in the beginning) they have a sales person bothering you and trying to push you a product. They will probably sell your information to other companies as well. And someone from this website will give an answer that wither tries to make them look good, or discredit this review, or both.

Never got a call back regarding my quote