Cynthia H.
Posted
wonderful customer service.
i ordered a clock in may. within a few days customer service emailed me that it was out-of-stock with the manufacturer and wouldn't be available till september. i was given the choice of canceling the order are keeping it and receiving a 5% discount. i replied that i would wait if she was sure the item would actually be available then. within hours i received an email in return saying that the c.s. rep had personally phoned the manufacturer and been assured the clock would ship in september. the last week of august c.s. emailed me that the clock had shipped and gave me tracking info. it arrived yesterday. it's not often that you find this kind of follow-up and concern from a company, and it was really great.

