BlueSnap Reviews | Read Customer Reviews of home.bluesnap.com

BlueSnap Reviews | Read Customer Reviews of home.bluesnap.com

BlueSnap reviews

133 approved reviews, newest moderated first

A grudging C.
Posted Nov 13, 2019
Awful customer service and don't waste your time or money
Awful customer service. After 2.5 years, they canceled our account with less than a day notice. It's actually par for the course given past experiences so I wasn't surprised, even if I was very disappointed. Left our business in a lurch. Save yourself headache and heartache - find a different provider to work with.
Response from BlueSnap· Nov 14, 2019
Hi there, We are very sorry to read your review and apologize for any negative experience you had with us. At BlueSnap, our team works hard to continuously improve our communications and overall customer experience. Please email us at trustpilot @ bluesnap dot co so we can better understand your situation and the details that are associated with your account.
Report
Matt
Posted Oct 22, 2019
Very Informative and great group to…
Very Informative and great group to work with. Love the news letters sent out to keep us up to date.
Response from BlueSnap· Oct 30, 2019
We appreciate the positive feedback, Matt! We enjoy having you as a BlueSnap customer.
Report
Nazia M.
Posted Oct 15, 2019
Helpfull
The support team responded in a timely manner to answer my query
Response from BlueSnap· Oct 30, 2019
Thanks so much for the positive review, Nazia!
Report
Chamber of C.
Posted Oct 11, 2019
This is a crooked company
This is a crooked company, they will rob you blind, not deliver and not communicate. CONSUMER BEWARE
Response from BlueSnap· Oct 30, 2019
Hi there, We are very sorry to see your unhappy review. We would love to learn more and better understand any issues you are facing. Please write us at [email protected] so we can look into your case further.
Report
Thomas
Posted Sep 26, 2019
Je viens de payer avec pour acheter un…
Je viens de payer avec pour acheter un firewall et je dois dire que je ne pense pas que mes données bancaires soient bien traitées et sécurisées. Je pense que ça a dut etre développé en deux semaines vu le mail de confirmation qui ressemble a un spam ou une tentative de fishing. Très mauvaise expérience pour un client.
Report
Shivam K.
Posted Sep 2, 2019
I sent Several emails to the sales guy…
I sent Several emails to the sales guy ,that i m looking payment gateway ,No one is responding my email and they are saying that we dont accept kids product category.My email id -shivamfns2 at gmail.com
Response from BlueSnap· Oct 15, 2019
Hi Shivam, We are sorry we are unable to support your business. While conducting a periodic review of your account, we saw strong indications that your account is not compliant with our merchant agreement and we reached out to you with our concerns and informed you were are no longer able to process for you. If you want us to review your account again, please write to [email protected] and reference this review.
Report
Haciyev S.
Posted Aug 12, 2019
Very Bad Service
Very Bad Service. When our payments increased they take 20% Reserve Amount for chargebacks and any other refunds, this amount increases ever month and they wait this amount 6 month. We are selling products. It means customers must get the product in a month or not get. If there will any problem, customers will do chargeback in a month. Why Bluesnap waiting my 20% amount fo 6 month? I think they are using every 20% amount for their business.Service Really very Bad. We already stopped use this bad service and do not recommend.
Response from BlueSnap· Oct 15, 2019
Hi. We are sorry we are unable to support your business. While conducting a periodic review of your account, we saw strong indications that your account is not compliant with our merchant agreement. We reached out to you with our concerns and informed you we are no longer able to process for you. Due to the disputes already received and the high risk of more disputes, we are required to hold a portion of your funds to protect you, your shoppers, and BlueSnap from the potential loss due to chargebacks. If you want us to review your account again, please write to [email protected] and reference this review.
Report
Caro R.
Posted Jul 21, 2019
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. We had been working with this company for about two months with minimum chargebacks. As we started scaling our sales they just stopped sending payouts for no reason. No notification was sent to us regarding that hold. When I contacted a chat agent named Oscar he said that the risk team was reviewing the account. But no message received after that. After reading other reviewers we don’t want to work with this company anymore. We just want our money. Over 50k in sales held by these crows. We are sending a report to BBB and let them know about this Merchant ID: 1143770
Response from BlueSnap· Oct 15, 2019
Hi there, We are sorry we are unable to support your business. While conducting a periodic review of your account, we saw strong indications that your account is not compliant with our merchant agreement and we reached out to you with our concerns and informed you were are no longer able to process for you. If you want us to review your account again, please write to [email protected] and reference this review.
Report