Holiday Inn Club VacationsReviews of holidayinnclub.com

We are profoundly disappointed with our experience at Holiday Inn, which has been a complete letdown. The actual service and value we received bear little resemblance to their deceptive sales pitch, which is the source of our deep dissatisfaction.

I urge you to not buy into the HICV system. We bought 100k points 5 years ago ( and have consistent and perpetual difficulties using them. They reserve a significant portion of their capacity for other systems to access their inventory (i.e., RCI, Interval, IHG), so while there may be capacity through other systems, we've found it very difficult to find inventory allocated to the points trust system. Furthermore, any time we've gone to Orange Lake (our preference), half the time it's been through our RCI points, then the sales team over-promises, mis-represents facts, and presses for the purchase of even more points. So, do NOT buy. Yes, go to their properties...they're very nice. But, do it through renting through other systems, renting from HICV directly, or from a current owner.

We are profoundly disappointed by Holiday Inn. The actual service and value proved to be a complete letdown, bearing little resemblance to their elaborate sales pitch. We consider their practices to be deceptive, resulting in a wholly unsatisfactory experience.

Absolutely awful. Stay away.

We reached out through their Horizons website, and they are just ignoring us. They only want to try and upsell us on something or get payment. They won’t let us close our account.

We deeply regret our decision to purchase this timeshare. What was presented as a flexible and enjoyable vacation option has turned into a financial burden we feel forced to pay for. It simply does not work for our family's needs, and the entire experience feels like a betrayal of trust. the most distressing part is the realization that this obligation could be passed down, sticking our children with a financial burden "on down the line". We are actively seeking a way out of this contract and feel completely trapped by this commitment. We strongly advise others to exercise extreme caution.

I had an extremely disappointing experience with Holiday Inn’s timeshare service. From start to finish, it felt like all they cared about was getting as much money as possible, not customer satisfaction. The sales tactics were aggressive and misleading, and any concerns or questions I raised were brushed off once it was clear I wasn’t willing to spend more. Customer service was unhelpful and dismissive, and I left feeling pressured and taken advantage of rather than valued as a customer. This experience completely turned me off from Holiday Inn’s timeshare program. I would not recommend it to anyone considering it—save your time, money, and stress.

I paid them in October to get out of timeshare. They estimated a six week wait time to finish paperwork. I still haven't received anything from them. They are now trying to charge me for another year of ownership. I have spent no less than 8 hours on the phone and most of that has been while on hold. Nobody will give you a straight answer and nobody will follow up like they promise.