Average
656 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
I’m Henry, and I’ve spent years perfecting the art of watchmaking. Each timepiece is carefully crafted with precision and passion, using only the finest materials. Every design tells a story—crafted just for you.
Henrys Watches (henrys-watches.com) has 656 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
656 approved reviews, newest moderated first
Thomas M.
Posted
Great watches and great service thanks
Response from Henrys Watches· Jan 4, 2026
Thank you for your kind feedback! We’re thrilled to hear you’re happy with both your watch and our service.
Victoria
Posted
DONT DO IT! I’ll review this site until it’s taken down. It’s AI generated. They tried to rob me and I had to have my bank go after them.
Response from Henrys Watches· Dec 30, 2025
We’re sorry to hear about your experience and take accusations of this nature very seriously. This is certainly not the experience we want anyone to have. We would appreciate the opportunity to review what happened and clarify the situation. Please contact our support team directly with any relevant details so we can investigate and address your concerns appropriately.
Steve W.
Posted
False advertising. Beware. Read desription carefully. Extremely poor customer service. Watches are made in China. Good looking watches but very expensive for the workmanship.
Response from Henrys Watches· Dec 29, 2025
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. We aim to be transparent in our product descriptions and are sorry if anything was unclear or caused confusion. We take concerns about customer service very seriously and would appreciate the opportunity to review your experience and improve. Please feel free to contact us directly at [email protected] , and we’ll be happy to look into this for you.
Sheila, S.
Posted
Ordering was straightforward. The day after ordering I realised that I wasn't going to be at home when delivery was expected. I emailed Henry's and asked if there's any chance they could change the delivery address. I was very impressed with their responses..Although the order was already being processed , the parcel was located, the address updated and sent on it's way. The shipment arrived at the new address within the expected time frame. I was really impressed with that service. Tracking was also kept up to date .As to the watch it looks very nice and as described. Beautifully presented and packed. My grandson loves it. We will have to wait and see how well it performs over time.
Response from Henrys Watches· Dec 29, 2025
Thank you very much for sharing your experience. We’re delighted to hear that our team was able to assist with updating the delivery address and that everything arrived smoothly and on time. It’s also wonderful to know your grandson loves the watch and that it met your expectations in both quality and presentation. We truly appreciate your kind words and your trust in Henry’s Watches. We hope the watch continues to perform well and brings lasting enjoyment.
Alec M.
Posted
A quality watch at a sensible price, but looks very expensive. Well packaged and arrived on time (pardon the pun) I just wish they would give you the choice of a longer strap (constructive criticism) .
Response from Henrys Watches· Dec 27, 2025
Thank you for your thoughtful review! We’re delighted to hear you’re happy with the quality and presentation of your watch. We really appreciate your constructive feedback about the strap length—this is something we’ll certainly take into consideration to improve future products.
Troy S.
Posted
BUYER BEWARE! Thankfully, I didn't even buy a watch. This was major turn off for me, I took a screenshot of the phone I was interested in on Friday 12/19/2025 "the watch was on sale for $108.95." I took the weekend to think about purchasing the watch I was interested in? Today on Monday 12/22/2025 I decided to purchase the watch. "Please remember this watch is still on the same sale, BUT the price has increased to $173.95?" What kind of SALE is it, where the price increases?!" This is complete FRAUD to me, and which made me check an independent reviewer. All the negative reviews equaling the same amount of positive reviews confirms the FRAUD FOR ME!
Response from Henrys Watches· Dec 27, 2025
We’re very sorry for any confusion regarding our pricing. Our sales and promotions can change frequently, and we understand how this may have been frustrating. We take your concerns seriously and would like the opportunity to clarify and assist you directly. Please reach out to us at [email protected] so we can address this matter personally.
Mark M.
Posted
What this company. I had a delivery issues and wanted my money refunded. I ended up doing all the leg work “they did nothing to help”. When I did want to send the watch back due to they’re terrible customer service their refund policy is you have to send the watch back to China? It literally cost more to send this watch back then the watch itself. Terrible customer service and tbe quality is ok at best
Response from Henrys Watches· Dec 22, 2025
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration you encountered with the delivery and return process — that’s certainly not the experience we aim to provide. We’d really like the opportunity to review your case properly and see how we can assist further. Please reach out to us directly at [email protected] with your order details, and our team
Michael S.
Posted
Both the straps on the pair of watches don’t work
Response from Henrys Watches· Dec 21, 2025
Thank you for your feedback. We’re sorry to hear about the issue with your watch straps. Please reach out to us directly at [email protected] with your order details so we can assist you and resolve this as quickly as possible.
