HelloTechReviews of hellotech.com

Terrible experience. They charge the full amount days before the scheduled appointment The technician NO SHOWED on scheduled appointment with no notice from anyone. Rescheduled for two days later, and happened to check the status of my order online, and it said there was no technician available for my scheduled/confirmed appointment. They actually expected me to reschedule a 3rd time. Never doing business with them again. Poor business practices. long waits for customer service

Wow. I usually do better research when choosing a company. I swear they are a strait up scam. Cancelled my appointment 3 sperate times

I am trying to cancel membership. Have been trying for days. No response. Terrible service. Would never recommend them.

They don’t show up I paid for service and never got it.

PLEASE just use Thumbtack or another company. HelloTech is truly awful. We paid for these services when we purchased our tv and wall mount through Walmart. We scheduled for the next available appt with HelloTech after we received our tv and mount. The window was 5pm-8pm. 8:15pm or so rolls around and nothing! No call, no txt, no email, NO SHOW! I reach out to HelloTechs customer service, and the rep calls the person scheduled on threeway with me and the tech proceeds to say they FORGOT and could be at our house in 40 MINUTES or around 9:00pm….I said absolutely not we can reschedule for tomorrow. He says he can be at our house at 10 or 10:30am. I said ok. No one apologized, and it seemed normal/ok that he was a no call no show. The next morning at exactly 10:29am, I get a txt from the tech person saying he will be late due to traffic. He shows up at 11:20am. He takes his time getting started, forces us to purchase a different wall mount than the brand new one we provided, as he claims it will be a better install for him and for us. We reluctantly say ok so he ca get started. After two hours of being at our house, he leaves and says he has to go get more materials. This man literally disappears for over an hour without a word. I txt him asking when he will be returning and he says he will be back by 2pm. He finally gets back to our house a little after 2pm. He also lets us know that the two pieces of wood that he had to go get from the store would cost us $60 (wood and labor). He finally finishes the job around 4pm. This was the worsts experience with a service provider we have ever encountered. We already spent $79 to add on “professional wall mounting,” just for the tech through HelloTech to Venmo request us $115 ($50 for his “special mount” and $60 for two wood panels + labor + randomly $4). The whole thing was a scam, a waste of time, unprofessional, and will be disputing the $79 charge we originally paid, and reaching out to the BBB.

The technician arrived on time. He was personable and seemed to be knowledgeable. He was unable to fix my connectivity issue. I was still charged and had to open a ticket to resolve - still pending. AND I inadvertently signed up for a subscription that I did not intent to - it was sneaky.

I booked HelloTech to install an ecobee Essential thermostat for $100 on Saturday, August 29, with a service window of 1–5 p.m. I subsequently received confirmation for 4 p.m. At 4:05 p.m.—after the confirmed appointment time—the technician texted asking if he could come at 5:30 p.m., outside the service window. I couldn’t accommodate that, so I contacted HelloTech. Here’s where this went from an inconvenient scheduling problem to terrible customer service. HelloTech’s own policy charges customers $50 for cancelling within 24 hours of the service window and potentially the FULL SERVICE COST for cancelling within three hours. Reschedule within three hours? That’s another $25 fee. When HelloTech failed to honor its own appointment? They offered me $10. Apparently, a customer’s time has a very different value depending on who causes the inconvenience. They refunded my $100, as they should: they provided no service whatsoever. A refund for work you didn’t perform is not compensation. I asked them to apply the same $50 standard to themselves that they apply to customers. They refused. I’ve now hired another installer, so a HelloTech credit would be useless anyway. Delays happen. Technicians run late. I understand that. What I don’t accept is a company imposing substantial penalties on customers for disrupting its schedule while accepting virtually no responsibility when it disrupts theirs. If you expect customers to respect your time, respect theirs.

We scheduled with this company three times and the tech never showed up! Hello Tech also took the money out of our account without doing any work! STAY AWAY FROM THIS COMPANY. THEY ARE RIPPING PEOPLE OFF!