Ingrid S.
Posted
Very easy and professional
This is a great service! Quick, professional, and no need to wait weeks for an appointment and sit in an office. 100% recommend!

Great
6,611 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Ingrid S.
Posted
This is a great service! Quick, professional, and no need to wait weeks for an appointment and sit in an office. 100% recommend!
Elisa
Posted
I really appreciated that my doctor took time to listen to why I wanted the medication, as opposed to just rubber stamping one that might not work for me. I had it in my hands soon after. I'm happy I found Alpha! Edit: The 1 star was an error :)
Response from Hello Alpha· May 26, 2022
Hi Elisa, Thank you so much for the stellar review! However, we noticed that you gave us a 1 out of 5 stars, which does not seem to accurately reflect your positive feedback. Was this by mistake? If not, we are happy to learn more about how we can improve our services for you. Simply reach out to support from your patient dashboard - https://app.helloalpha.com/messages. Thank you!
Chanel
Posted
The packages keep coming hot not refridgerated at all I have had to discard 2 shipments
Response from Hello Alpha· May 26, 2022
Hi Chanel, Thank you for providing feedback. Please reach out to support in your patient dashboard so that we may further address your concerns - https://app.helloalpha.com/messages. Please note that some medications from our partner pharmacy are stable at room temperature, but are still shipped with ice packs. We can provide more information about your medication when you contact support. Thank you!
Kelly K.
Posted
Dr.s are not only the best they are compassionate and their support staff is second to none. Very helpful in getting you the medication when you need it.
Elke D.
Posted
I paid $50 for a prescription and $30 for the visit. The prescription was supposed to be shipped within 4 to 5 business days. They received all of my money in full, sent me an e-mail that my prescription had shipped but it had no tracking link when I tried to open it. They sent me another e-mail after that stating that they were having problems with the compounding pharmacy and that they did not know when I would receive my prescription, They did no offer a refund for the prescription and said that the $30 visit charge was non refundable, even though they were unable to fill the prescription that the visit was about. I still have no product, and am out $80. They offered no solution other than to say they are working on it. Very poor customer service.
Response from Hello Alpha· May 25, 2022
Hi Elke, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Dana
Posted
Everything was great! Alpha delivered my medication fast and without a hassle!
Jaclyn G.
Posted
Was matched with a provider and had my meds delivered within just a few days. Everything put through insurance and haven’t had to do anything else. Let me know what was happening as it was being processed. Would definitely recommend.
Heather M.
Posted
Excellent service during my first experience. The messaging page is a little clunky, but other than that I am very satisfied.