customer
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Had a consult for my issue
Had a consult for my issue. Come to find out, it was the wrong type of consult. After all was said and done, my prescription wasn’t called into the pharmacy. I called in about the prescription and the pharmacy had no record of it on file. I don’t feel like the original consult that was the wrong one even addressed my specific issue. Even the response to the second consult was more of an algorithm than a response to what I actually said.
Response from Hello Alpha· Jun 6, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.