Poor
361 reviews
Helen's GemsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
361 approved reviews, newest moderated first
Ingrid O.
Posted
The item I received was nothing like the picture on the website and contrary to what is stated, this did not come from a copycat site. The ring looks cheap and tacky - a waste of money at any price and the long wait to be ultimately disappointed added insult to injury.
Judy
Posted
I ordered 2 rings and a pair of earrings in Dec. 2024. It took almost a month to arrive from China, despite their telling me the stuff was "handcrafted with care in Utah". One ring was the wrong size and the other turned my finger black in 3 hours. The earrings looked cheap. I contacted them with photos but got no response. I disputed the charge with my bank but got denied because the company said the items were received by me "in good condition". I am now reopening the dispute with the bank, and sent them all my emails to/from this scam company. UPDATE: I got a full refund from my credit card.
gina
Posted
I was going to write a nice review. Then read that this is a scam selling cheap jewellery from China! I must say I was a little suspicious that the advert kept popping up on my instagram and they never seem to close down. I'm glad someone noticed and warned everyone.
Terri J.
Posted
I purchased two beautiful pairs of earrings. They are well made and packaged very well. The company even included a small jewelry cleaning cloth that will come in handy when I travel for my purse. Thanks Terri
Deby K.
Posted
Scam!! stay away..Cheap jewelry from Hong kong, its not handcrafted by the pretty old lady , nor you are helping her closing studio. They sent you mass produced cheap jewelry. I am wondering why shopify or card companies are supporting this scam. If you try to return it they will try to sell you more cheap jewelry or wants you to return the item to Poland shipping paid by you. So control your urge and steer clear. All positive review here only could be fake and not represented by actual buyer.
Melody T.
Posted
This company does exquisite jewelry all handmade. Beautifully crafted. Every piece you get or look at is done with such Love. I am so excited I found this sight. The people are amazing and Helen sent me messages letting me know how much she appreciated me ordering. Meant so much. Product arrived on time.
Shawn S.
Posted
This is a scam. It pretends to be an individual jewelry maker closing her business. A sweet older woman make jewelry by hand in her studio. It is a Chinese business selling cheap jewelry and lying about where it comes from. They make it seem like she is going out of business and you are getting great deals as she is trying to liquidate her stock. It is all BS to sell cheap low quality products. Don't waste your money.
TrueT
Posted
I got scammed. Jewelry all fake it arrived in sealed cheap plastic bags with "Fashion Jewelry" printed on them. Looks Nothing like what was shown on site.
