Poor
361 reviews
Helen's GemsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
361 approved reviews, newest moderated first
Karen M.
Posted
I am so sorry if the legitimate Helens gems has lost out and been scammed out of money like the rest of us but this company, reckoning to be closing down, is a complete and utter scam. Cheap, Chinese jewellery sent in the place of what looks in the website to be beautiful, handmade jewellery.
Bcv
Posted
I ordered a ring from Helens Gems in March of this year. I loved it until the silver came off and showed a copper colored material underneath a couple of months later - past the 30 day return window. On June 1, I emailed the company and requested a refund as their lifetime guarantee states if you aren’t satisfied they will make it right. After numerous emails back and forth it is obvious they don’t honor their lifetime guarantee. The only thing they offered is that I pay an additional $9.95 for shipping, above and beyond the $37 I already paid for the ring, and they would send me a new ring. They would not send a refund even though I sent them specific photos of how awful the ring looks. Why would I want another ring of inferior quality that isn’t even worth the $9.95, let alone the original amount I already spent? Terrible customer service or satisfaction. Don’t get duped from this company.
Fina N.
Posted
I received my ring today and absolutely LOVE it. It's as beautiful as the picture. The heartfelt note inside meant a lot.
Sandy P.
Posted
This was my first purchase from Helen’s Gems. Quick shipping, great quality, price and customer service. I’ll definitely be back.
Connie R.
Posted
I have ordered earrings and also rings from Helen’s gems and I love everything I have ever bought. Lately I had purchased two sets of rings and I ordered them and a size 6 instead of a size 7 so I re-ordered them in a seven and I we’ll give the sixes to my daughter. And they got the sevens to me so fast I couldn’t even believe it. I will miss Helen‘s gems Connie Rudolph.
MRS DOREEN K.
Posted
told lies which I fell for. WHEN GOODS SHIPPED THE PACKER FORGOT TO REMOVE THE MADE IN CHINAPACKET
Amaya R.
Posted
Do not buy from Helen’s gems. They’re a scam. We bought over $200 of jewellery and then received an email saying our order has been cancelled. We asked for a refund and they said they would give it to us and never did. Steer clear from them!!!
Valerie M.
Posted
The products were not as advertised, the quality was poor and it was overpriced. When I called to try and get a refund I was given a long story about needing to return the products to Poland at my own expense. When I objected I was given an offer of a 30% refund. We kept going back and forth until they agreed to a 70% refund. Many emails were exchanged and each time it was a different name responding. It’s been months and I have not seen a refund. I realize that their tactic is to promise and never deliver. I am going to report this as a fraudulent business to the NY State attorney general.
