HeartfulpetsReviews of heartfulpets.com

This company is a TOTAL SCAM !! Hopefully you see the many terrible reviews before you order from them. I ordered a pillow that was showed as three dogs raised on a pillow - a 3D type of look. When I got the pillow it was totally flat, not puffy, and I got scammed. Try to return it and they said that they only can do a return for damaged items. What a joke. Stay away. They are also NOT accredited with the BBB.

I placed an order for a pillow; website said to allow 7-10 business days for creating the item, plus 10-14 business days for shipping. I waited almost 30 days and nothing. I reached out to the company; after a delay, they responded with a tracking number so I could see where my shipment was. Clicked on the tracking number — it didn’t show anything except an option to download and install a tracking app and then PAY for the app! Since when should a customer have to pay to track their order? Also — the website is named “Heartful Pets”, the email confirmation comes from “In the Care of Us.com” (no spaces), and the shipping details on the website states, “At FrenchieFeet, we ship to over 100 countries…” and they list “cs@frenchiefeet dot com” as their customer service contact information. Three different company names!!! I didn’t see that before I ordered, or I wouldn’t have trusted it. I reached out to the company and said that it is unacceptable to charge for tracking; no response yet. Buyer beware! Update: my order finally arrived (tracking number never did work for me, as I was unwilling to pay for the tracking app that was linked). I had ordered a pillow; as another reviewer has already noted, the item was a disappointment — small, cheap printed material instead of the 3D effect pictured, seams badly puckered. Oh, and the 3 different companies that I previously mentioned? The payment goes to “TGTK Clothing”, so that makes four different company names listed on one transaction. I disputed the charge via PayPal (when it wasn’t delivered on time and I couldn’t track it); I canceled the dispute today since technically I did get the item. The company sent me an email asking me to consider changing my review because it could negatively impact their business.

Absolute junk. I have been scammed but don't let it happen to you. It appears to be a US address when you order but the package comes from China. The items are NOTHING like the advertisement. Very sad indeed. Cheapest of the cheap. They should be ashamed of themselves.

Have been scammed by this company for £100 They claim to sell dog things. I ordered a lamp & dog cushions. Absolutely gutted !!!