hear.comReviews of hear.com

I was given a 6 week Free trial. Two weeks into my 6 week Free trial Hear.com submitted a claim to my insurance company for $2500, the amount my insurance company will cover for hearing aids. Also 2 weeks into my 6 week trial Hear.com charged my credit card for $4500, the full amount of the cost of my hearing aids. One week later I terminated my 6 week free trial and returned the hearing aids to the provider. I made an appointment at another provider for new hearing aids. When that provider called my insurance company for prior approval for me to purchase hearing aids they were told I already had a claim submitted a month prior. I called Hear.com and was told they have a record that I terminated my free trial and returned my hearing aids. I was told their insurance team would contact my insurance company to void their claim. Less than a week after that I discovered the $4500 charge to my credit card that Hear.com made during my Free Trial period. Ihave tried to reach Hear.com by phone and have left messages. They have not returned my call. I am going to report my experience to Better Business bureau and will contact an attorney to get my money back.

The at home set up, customer satisfaction and follow up. 45 day free trail to make sure this is for you and no pressure. Easy shipping and returns of products for setting your hearing aid. Easy to wear, first thing to put on in the morning and last to take off, with outstanding battery life. Lots of adjustments for different environments.

People were nice, they were very informed,took time to listen to my concerns

Hear.com consultant TomKrause contacted me after I had filled out a hearing questionnaire. He explained their 45 day trial for the hearing aids. Hear.com audiologist Dr Emily Smith ran an audiogram on me,programed the aids and instructed me on installing them properly. The aids are excellent and I truly love them. Dr Smith had me in for a follow-up interview. Every aspect of the aids are perfect for me. A week later Dr Rachel Cohen held a hearing aid seminar explaining the use and maintenance on the aids. Showed us where to go on you tube to find hear.com for all kinds of instructional guides pertaining to the hearing aids and their FAQ. I am going on my second week with the aids and I do not know how I was getting by without them. I have already purchased them. Hear.com has greatly improved me. They are a totally professional company and all of their professional staff. Thank you all . As for the hearing aids I am hearing sounds I have not heard in a very long time. From tying my shoes and hearing a shoelace land on the floor to walking outside and hearing the birds chirping in the area to the leaves and grass crunching under my steps across the yard. WONDERFUL. After wearing my hearing aids for six weeks I have learned when going out in the morning to listen to the birds singing in the morning to take my binoculars with me because the birds can be as far away as fifty to a hundred yards away. Wonderful. Totally amazing 😲👏😍. Thank you Hear.com 😊🙏❤.

The courtesy, patience and professionalism of the staff. The people are kind and caring. I have a much better life hearing.

The hearing aids work fine now. Only God can help you if you are in trouble after the 45 day money back guarantee is over. Not long after the 45 day period expired I had some issues with my aids, I had to diagnose and fix it myself because other than a generic email telling me someone will be in contact, no one ever did. I now need to buy spare parts and again my rep Katy is no where to be found. I actually made an appointment with the local hearing doctor they used to do the fitting and adjusting of my hearing aids, in the hope he can help. So my advice is, be careful, or you could find yourself alone with issues.

The staff seems to leave out critical information regarding the companies policies, actions, and it gets much worse the longer their process takes unless you don't have an issue regarding their product. If you do, expect the unexpected....cause thats what you can expect!! I have been told that although all product was returned to them that a certain policy was omitted in the process and I still owe their finance partner 100% of the purchase price plus all interest.! I'm not sure what I'd call this....but imo it's a disgrace!! And thats putting it as mildly as I can. In retrospect, A significant amount of research suggested this was a great organization, but where I come from your only as good as your word, especially to a customer! I was asked by their audiologist to send back hearing aids that I could not keep in my ears without them falling out and they would allow me to upgrade to an over-the-ear product that would eliminate my problem. I returned their product 6 weeks ago but have had problems reaching them to make sure the return was complete and how do we get started getting a different product. This was going to be a lot more money so while waiting for an answer from Hear I went to a local ENT specialist in hearing and was told I was.not even a candidate for hearing aids because of a very large hole in my left eardrum. So, I've been trying to get the finance contract canceled since I can't wear hearing aids but was told company policies would not allow them to cancel my contract. I'm not sure why they would want to keep money when they don't have a product in the hands of the customer, buy that's what I've been told.....sigh!!

This is my first experience with hearing aids and I have to say that with Hear.com it has been a breeze. The product is amazing, tiny and so comfortable, I do not feel them at all. And the service has been phenomenal. From the doctor who conducted my hearing exam to the customer service people I have interacted with. Hear.com is an excellent company with a brilliant product. Check it out, I don’t think you will be disappointed.