hear.comReviews of hear.com

Response from hear.com· Jun 27, 2024

Jerry, thank you for bringing this to our attention. We are very sorry to hear about the issues your father has experienced. We take matters like this very seriously and are committed to resolving this situation promptly. To assist you further, we will need the name of your father to look up his account and investigate the matter. Please provide us with his full name so we can proceed with helping you and ensuring that everything is addressed properly. Thank you for your understanding and cooperation. All the best! -Samantha, Customer Success Team

Response from hear.com· Jun 27, 2024

Karen, thank you for your positive review of hear.com! We are delighted to hear that you found our team helpful and that your experience was very easy. Your satisfaction is our top priority, and we are thrilled to have met your expectations. If you need any further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Jun 20, 2024

Ron, thank you for taking the time to share your concerns. We are sorry to hear about your negative experience with our services. Please understand that the replacement of devices is not guaranteed and depends on the specific issue with your hearing aids. If they are repairable, we send them back to the manufacturer for repair. If they are beyond repair, they will be replaced. I apologize if this was not clearly communicated to you. Our team is working diligently to ensure you receive your working hearing aids as soon as possible. If you need anything else, please reach out to us directly. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Jun 20, 2024

Gary, thank you for taking the time to voice your concerns. I am very sorry to learn about your negative experience with our services and that you have not received a response yet. Please know that we were closed yesterday due to Juneteenth, a Federal Holiday and our team is working hard to catch up on calls/ emails from Monday and Tuesday. I see that you are experiencing an issue when replacing your wax filter. Please put the wax filter stick into the old filter and twist until you feel it lock into place before pulling it out. If you are still experiencing difficulties, please give us a call to discuss the next steps. All the best! -Samantha, Customer Success Team

Response from hear.com· Jun 20, 2024

Carol, thank you for your wonderful review! We are thrilled to hear that you found our customer service exceptional during the fitting process. It's fantastic to know that these hearing aids have been the best you have experienced, especially given your history with various kinds over the years. Your satisfaction is our top priority, and we're delighted that hear.com has met your expectations. If you need any further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Jun 20, 2024

Grace, thank you for your fantastic review! We're thrilled to hear that you are happy with your hearing aids and our customer service. It means a lot to us that you find our company caring and that you highly recommend us. Your recommendation to a friend is the highest compliment we could receive. If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing Hear.com. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· Jun 11, 2024

Fred, thank you for your positive review! We're delighted to hear that our technology met your expectations and that you found our customer service excellent. Your satisfaction with hear.com is very important to us, and we appreciate your feedback. If you need anything, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Response from hear.com· May 29, 2024

George, thank you for your thoughtful review! We're thrilled to hear that you appreciated the close contact and useful information provided by our support staff. It's great to know that the graphics enhanced your understanding and that you found our care tips for your hearing aids helpful. We're also glad to hear that our resources inspired you to learn more about Bluetooth technology and its role in speech understanding. Your curiosity and engagement are truly commendable! If you have any more questions or need further assistance, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team