Excellent
24 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HealthySprout, a rapidly growing retailer of indoor and outdoor GROW products, prioritizes delivering excellent customer service through timely deliveries and cost-effective pricing for both Home and Commercial needs.
HealthySprout (healthy-sprout.com) has 24 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
24 approved reviews, newest moderated first
Turk
Posted
Krish was very helpful when I ordered a light fixture from him. He was true to everything we discussed. The product was received in a timely manner and works as advertised. I heartily recommend Healthy Sprout and the help from Krish.
Response from HealthySprout· Oct 24, 2023
Hi Milton, Thank you so much for your positive feedback. We're delighted we could assist you in every way and it's great to see you're pleased with our store :)
JD D.
Posted
First time customer and they made me feel welcomed! Got some freebies which I actually needed which was a nice surprise. Glad I found Healthy Sprout when I did!
Response from HealthySprout· Jul 18, 2023
Hello Jessica, we are thrilled to hear your feedback. We are glad that we were able to pleasantly surprise you. :)
Hemnaad C.
Posted
It was a delightful experience using Healthysprout. They promptly addressed all our inquiries and ensured a seamless process until the order was successfully delivered.
Response from HealthySprout· Jun 2, 2023
Thank you for your kind words! We greatly appreciate your positive review and look forward to your continued satisfaction, We are here to help!
Nicole
Posted
Customer service at HealthySprout goes above and beyond. I got a call the same day to make sure that I understood the status of the product combination I ordered. With the extra information, I asked them to modify the order so I could get the ac sooner (COVID is really doing a number on supply chains). They graciously modified the order and I got it sooner than I expected. I've only got 1 of the 2 air handlers installed right now, but it works great!
Michael D.
Posted
Due to issues beyond anyone's control I received my order before expected. Very appreciated. Shipping company deserves a compliment also, pallet arrived with no damage. Last 3 orders FROM OTHER COMPANIES we're damaged and missing parts. Keep up the good service HS!
Response from HealthySprout· Jul 20, 2021
Thank you! Much appreciated 🙏🏻
Maria G.
Posted
Salesmen came up w more excuses then I ever heard. Canceled order. Dishonest sales rep.
Response from HealthySprout· Jul 17, 2021
Dear Maria, we try our best to satisfy all our customers despite having difficulties with freight companies and inventory during this difficult time (COVID-19). Now I think you should question yourself on who is dishonest here: Your order was already shipped and while it was in transit you decided to cancel your order, we had to pay $250 to bring it back to our warehouse and we didn’t charge you anything, furthermore you got a full refund within hours. Thank you for your dishonest review, we really appreciate it.
Hector M.
Posted
Alex was cordial and helpful. I like his follow up.
Response from HealthySprout· Jul 5, 2021
Thank you for review Hector!
David D.
Posted
Tried ordering a mr cool unit in late May got back ordered then back ordered again to maybe late July. Apparently you all don't have your stuff together. I canceled an almost $3000.00 order. You may not want to sell what you don't have in stock ready to be shipped it's a bad look. The only positive part was getting my money back fast. Wouldn't waste my time with your company again. Thanks for nothing
Response from HealthySprout· Jul 3, 2021
Hey David, I don’t think we deserved a 1-star review after giving you the most responsive customer service and provided you with the most accurate information we had on hands. Anyway, I’m sorry you’re disappointed but we don’t have any control on the freight companies and when exactly they will be able to deliver us all the machines due to the Covid-19 situation. It’s too bad that you canceled your order because we got them back in stock just last week and they were sold out just today. If you would have kept your order on backorder you would have already gotten it. Have a good one.
