Average
218 reviews
HealthTapHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Your personal doctor, one tap away.HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.
HealthTap (healthtap.com) has 218 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
218 approved reviews, newest moderated first
KayW
Posted
Only one star because we called at 10am on Saturday and didn't get a call back until 6pm and them the pharmacy was incorrect (my error due to out of town). Tried to change it and got no response. Service line is t available on Saturday night or Sunday. Needed the prescription to fly home on Sunday night but did not get it. Suffered with UTI all night and all day and four hours on the plane because of lack of response. Terrible experience
Chris C.
Posted
Great for someone who currently isn't insured at the moment like myself. Doctor Tsai listened, didn't rush and actually engaged with his patient like doctors should. I rarely recommend services, but HealthTap has mine 100%.
Debbie G.
Posted
SCAM!! I received a call from some Dr. I advised him of my symptoms (sinus infection) as I already knew. I told him I do well with Keflex. He said ok, will send in a prescription. Long story short.. no prescription EVER! No customer service department to talk to. Out $55 in less than 3 minutes!! Go to a urgent care, ER, something besides this one! Scam all over this one!
Bill V.
Posted
Fee started at 39.00 but somehow increased to 80.00. Total BS. Don't place your hope/trust nor invest your hard earned money in this. You will be cheated. I canceled my order immediately after discovering they increased their fee. Don't let them cheat you.
Diana L.
Posted
HealthTap was recommended to me by a friend last spring when no one was leaving the house. It's come in incredibly handy when I needed my son to listen to reason after an injury - won't listen to mom, will listen to our HealthTap doctor. Pretty great to be able to have that conversation at a moments notice instead of waiting god knows how long for an appointment. Since we can keep a primary care doctor with HealthTap, its not some random app doctor I send him to for this stuff - it's the same doctor every time, so he listens. As a mother of a teenager this is worth A LOT more than $15 a month to me.
Niles H.
Posted
Really poor service. Expensive and gives google level advice. Won't save you a trip to a real doctor.
Merita K.
Posted
I got in contact with a doctor at 3:30am. They were able to prescribe me something and let me know what was going on. I’ll definitely use again.
Response from HealthTap· Aug 24, 2021
Hello Merita! Thank you so much for this amazing 5-star review!! Our doctors work diligently to provide quality care for every patient, so we are happy to see that reflected in your experience. If there's anything we can do to make your experience even better, please do not hesitate to reach out to us at support.healthtap.com. Thanks again!
ScarecrowKsOz
Posted
Total scam. Out 80 bucks, for nothing. No help. Then I went over to a clinic....got my scrips, and only paid 20 bucks. If I could choose not to give them a star at all I would do it in a heart beat!
Response from HealthTap· Aug 24, 2021
Hi ScarecrowKsOz! We apologize that HealthTap was not able to meet your expectations and we would like to make this right. Please feel free to reach out to support.healthtap.com so we can work towards making this an exceptional experience for you. Thanks!
