HealthPartnersReviews of healthpartners.com

Phones do not get answered and their provider portal is unable to find facility via NPI or Tax ID which means it is impossible to verify eligibility and benefits. Their refusal to answer their phones makes their whole operation seem illegitimate

4/17/23 @ 7:01 AM I called to have a live scheduler help change the visit type. At the end of the call I was VERY appreciative by saying, “thank you so much for your time and I really appreciate your help!”… her response was, “sure.. thank you for calling HealthPartners” and I just hung up on her. I schedule for a health clinic myself. I would NEVER respond with, “sure” after hearing how appreciative a patient is for my help or in general. On top of that we allow our patients to give reviews after their call with the scheduling team. Would really like this option for HealthPartners. I understand everyone has their own tone of voice, but a professional response still matters. “Sure” is not proper nor professional in any matter. A simple “you’re welcome/no problem” is the proper response even if you don’t put your customer service voice on, WHICH is not what I’m asking. Be yourself with your tone, but provide PROFESSIONAL responses.

Being new to the area, finding health care has been challenging. I find Health Partners to be understaffed and getting appointments can take several months. Nobody answeres the phones. I have been finding better care outside of Health Partners in the Minneapolis area. There are many other options to get an appointment within a few days.

Preventative visit. Took vitals, went over my medication, and sent me to labs. I was charged 1800 bucks, one thousand eighteen hundred dollars, because I asked to have my gout medicine transferred to a different pharmacy, told doc I didn't want to take cholesterol medication, and that I had a pre-existing condition and thus the reason for the high biliruben (when he wondered why it was high). It was a 15 minute visit, including the lab. All three of the above constituted 2 additional office visit charges during my preventative visit. So glad we will stop being insured with HP in about 4 months.

I am so over Health Partners. I have been mistreated by them for YEARS. They either ignore my conditions, don't have education about them, or are willfully putting me at risk. This most recent interaction, we were told 2 weeks to get a response from the Dr. After a traumatic stay for me, 3 Weeks later, and several phone calls and an in network message, they *FINALLY* bother to contact me with bare bones details, and hand wave away the extra week of waiting and stress, while simultaneously telling me I now have to wait an additional 5 Weeks for a VIDEO visit to consult on the results. HealthPartners DOES NOT CARE about their patients. For reference, my traumatic stay was on 2/21/23-2/22/23, Did not hear back from ANYONE until today, 3/15/23. Edit- Just got a call back from them, apparently, they scheduled me for an already filled timeslot, so I have to wait EVEN LONGER now. DO NOT GO TO HealthPartners if you have an option. They do not care about you.

HealthPartners is the worse insurance company I have ever had to deal with. This insurance company would rather a patient get medically worse then better when received the medication that they have already been taken. It was with my previous insurance company I was receiving my medication with a prior authorization and it was approved. Started looking into this horrible company through my job and they decided to go with this sucky insurance company. prior to switching looked on their website to make sure my medication that I've been on for months would be covered through this insurance company and it shows it would with prior authorization. Now that we have switched to it they are telling me it is not covered. Did the appeal and the appeal came back denied. I am a diabetic and I've been taking my meds for months. my A1C is beginning to drop, I've lost 20lbs since taking my meds. And now this insurance company is going to prevent me from getting something that is helping my diabetes. It's sad to say but this insurance company would rather you become a type II diabetic so they can make more money off of you with all the medication you have to take verses giving the people what they need to prevent them to get to that point in their lives or potentionally die from the disease. I watched my husband suffer with diabetes and all the medication that he was on and unfortunely he didn't survive it. So I want to do everything in my power to get mine totally under control. But, with this insurance company here they would much rather you become a Type II diabetic so they can make more money off of you. My, My, My, what is this world coming to. All about the benjamins.

My dr 👨‍⚕️ f twenty years switched to healthy partners and the manager is awful - staff keeps quitting- I tried to complain but no one listens - twice went for early morning blood work and had to stand outside no one showed up for 20 minutes past my appointment time - the last time - got two reminders of my appointment- finally get in and they tell me they have temporarily suspended lab work - have to fast and go to lab coro - if I can get in before my follow up appointment- I said I got a call to remind me to come and she says it wasn’t me?!?! I hate to shop for a new dr but if I don’t hear back from regional manager - I may have to unacceptable how they treat seniors!!

Health Partners is terrible as profit over client centered service. Have Covid, did Virtualuwell, trying to get a Anti Viral. Was told only way to get a prescription is to been seen In person. Other companies don't play these games especially with such a dangerous disease. So I need to potentially expose people and physically come in? Does it have more to do with being able to charge for a visit? Going to escalate this to ensure Health Partners policies are called out as unfair, unethical and having no legitimate medical need other than causing vulnerable people more risk.