Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Jorge D.
Posted
Bill Handling and timely payments.
Response from Headway· Aug 21, 2026
Hi Jorge, Thank you! We're glad to hear that billing and timely payments have been a strong part of your experience. We appreciate you sharing that. – Adam
karlie S.
Posted
Wouldn’t recommend I started therapy in February was told it was 45$ after 6 months of therapy they said i wasn’t covered under my insurance and charged me over 700$ in one day from “under charging” They said they give a three notice before charging any cards. I never got a email about them about to charge the card. I can’t believe they can just decide they had insurance wrong etc they said they can’t do refunds … I checked online and there were still more charges to be charged. I emailed them and said stop charging my card. I understand maybe insurance wouldn’t pay what they thought but to wait from February to fix that in July and then just charge my card that many times … I’m honestly very upset about this. I feel like this company could at any moment just decide what they are going to charge and run up your card. I said had I been quoted correctly from the start I wouldn’t have done therapy once a week…. Went from 45$ to 120$
Response from Headway· Aug 21, 2026
Hi Karlie, We're sorry to hear about the billing concerns you've experienced. Receiving unexpected charges is stressful, and we take this seriously. Because this involves account-specific insurance and billing information, we can't discuss the details publicly, but we'd like to look into this with you directly: https://care.headway.co/contact – Adam
MWT
Posted
Tools to assist with client Treatment Plans.
Response from Headway· Aug 21, 2026
Hi Michelle, Thank you for sharing this! Treatment plan tools are great feedback — we'll make sure it gets to the right team as we continue building out the platform. – Adam
MO
Posted
There has not been an pay increase in years
Response from Headway· Aug 21, 2026
Hi, Thank you for sharing this. We hear your concern about pay rates, and we know it's an important factor for providers building their practice on Headway. We'll make sure this feedback gets to the right team. – Adam
Anna J.
Posted
Headway verifies benefits quickly and seamlessly. When there is any kind of problem, the response time and resolution are excellent. I have been with headway for about 4 years. The client portal is easy for my clients and makes billing super easy.
Response from Headway· Aug 21, 2026
Hi Anna, Thank you for this — four years and consistently great experiences along the way means a lot to us! We're glad benefits verification, the client portal, and billing have all been working well for your practice. – Adam
TM
Posted
Headway is awesome. All of my patients have had good experiences using the platform. Just hard for some of my patients with financial issues to make the deadlines for paying. Other than that, a nice, streamline, and user-friendly platform, excellent, informative customer service, and an awesome EHR. Have had a great experience with them helping and advocating for me with insurances.
Response from Headway· Aug 21, 2026
Hi Tina, Thank you for this! We're so glad your patients have had positive experiences and that the EHR, customer service, and insurance advocacy have been working well for you. We hear you on payment flexibility for patients facing financial hardship — that's valuable feedback we'll share with the right team. – Adam
Deborah C.
Posted
I appreciate the prompt attention to my issues.
Response from Headway· Aug 21, 2026
Hi Deborah, Thank you for sharing this! Prompt attention is something we work hard to deliver, and we're glad it has made a difference for you. – Adam
Benedicte L.
Posted
Headway is easy to work with. Services are very clear, with seamless billing and payments. Have not needed to use customer service yet. I would love to see more insurance companies connected. Trustpilot is great.
Response from Headway· Aug 21, 2026
Hi Benedicte, Thank you for sharing this! We're glad Headway has been easy to work with and that billing and payments have been clear and seamless. We hear you on wanting more insurance carriers — we're always working to expand our network. – Adam
