Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Sherry B.
Posted
Headway has made my life as a counselor wonderful.
Response from Headway· Aug 29, 2026
Hi Sherry, Thank you so much for sharing this! Hearing that Headway has made such a positive difference in your work as a counselor means everything to us. – Adam
Lydia D.
Posted
Quick, clear responses
Response from Headway· Aug 28, 2026
Hi Lydia, Thank you for sharing this! Quick and clear is exactly what we aim for — glad the support experience has been strong right from the start. – Adam
JEN WAY L.
Posted
I like the AI assistant which can help with the notes after session and the notes are done so efficiently, I still need to verify of course
Response from Headway· Aug 28, 2026
Hi Jen, Thank you for sharing this! We're glad the AI notes are saving you time after sessions. The verification step is a great habit — the tool is designed to support your clinical judgment, not replace it. – Adam
Robert B.
Posted
Good reminders to check assessments from clients. Thanks!
Response from Headway· Aug 28, 2026
Hi Robert, Thank you for sharing this! We're glad the assessment reminders are keeping things on track — that's exactly what they're designed to do. – Adam
Madi
Posted
Headway is one if the worst platforms and the worst care provider I have used. Their billing is consistently incorrect, their providers cancel appointments and you get charged for them. Their AI is terrible. Their customer service team are not responsive, nor do they know how to communicate. My experience has been very negative overall. For a mental health platform this is not how customers should receive mental health assistance. I am very disappointed. If you are a patient, document everything.
Response from Headway· Aug 31, 2026
Hi Madi, We're sorry to hear this — billing concerns, appointment disruptions, and difficulty reaching support are all things we take seriously, and we want to help make this right. To look into the details and make sure your concerns are escalated to the right team, we'll need to connect with you directly. Please reach out here so we can get started: https://care.headway.co/contact – Headway Support
Nicole C A.
Posted
I'm liking the increase in referrals. Hard to contact staff if there are questions.
Response from Headway· Aug 28, 2026
Hi Nicole, Thank you for sharing this! We're glad referrals have been picking up. We hear you on the difficulty reaching support directly — that's feedback we take seriously and continue working to improve. – Adam
Connie
Posted
To be honest, it was the Bio of the therapist. She did not glorify, skills, education nor schools that she attended. She wrote in her Bio, about herself. How she really wanted to help people help themselves. Thank you for having her, because I am.
Response from Headway· Aug 28, 2026
Hi Connie, Thank you so much for sharing this — it genuinely means a lot. We're proud to have providers whose care and authenticity shine through. – Adam
Christine M.
Posted
Headway's customer service is very supportive and timely.
Response from Headway· Aug 28, 2026
Hi Christine, Thank you for sharing this! We're glad the support team has been responsive and helpful — we'll pass the recognition along. – Adam
