Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Scott A.
Posted
So Far So Good. I have not met with the councilor yet but the ease in setting everything up through Headway has been very easy.
Response from Headway· Sep 9, 2026
Hi Scott, Thank you! We're so glad setup was easy for you — hope your first session goes great! – Adam
Admin Imperial C.
Posted
quick response.
Response from Headway· Sep 9, 2026
Hi there, Thank you for the kind words! Quick, responsive support is exactly what we aim for — glad it landed that way for you. – Adam
Carmalita J.
Posted
I continually have issues with my client consenting to transcription and then once the session is over and I go to do the bother I cannot find the transcribed session and so then I have to try and render as much as possible In order to complete the note.
Response from Headway· Sep 9, 2026
Hi Carmalita, thank you for flagging this — losing access to a transcribed session after your client has consented is a real disruption to your workflow, and we don't want you rebuilding notes from memory. We're passing this along to our product team to look into. – Adam
Margaret R.
Posted
I find that Headway is a great all encompassing platform to work with as a Clinician-LCSW, It provides all of the options I need, even the availibility of the Chat oprion is so helpful . Headway billing reduces not only time which I would have to spend on same, it is also very efficient.
Response from Headway· Sep 8, 2026
Hi Margaret, Thank you so much! An "all-encompassing platform" is exactly what we're building — so it means a lot to hear that from a clinician. We're especially glad the billing and chat features are making a difference for you. – Adam
Simon K.
Posted
My therapist accepts my insurance.
Response from Headway· Sep 8, 2026
Hi Simon, That's exactly what Headway is here for! Glad you found a therapist who works with your insurance. Thank you for sharing. – Adam
Barbara
Posted
A lot of reminders so you do not miss your appointments. Up to date with all e-mails
Response from Headway· Sep 8, 2026
Hi Barbara, Thank you! Staying on top of appointments is so important, and we're glad our reminders and emails are keeping you in the loop. We appreciate you sharing! – Adam
Patricia R.
Posted
I appreciate the fact that you work on the tickets.I submit and usually get cleared up quickly
Response from Headway· Sep 8, 2026
Hi Patricia, Thank you! Consistency and timeliness are exactly what we strive for — glad to hear the tickets are getting resolved quickly for you. We appreciate your kind words! – Adam
Brooke
Posted
Headway is so accessible and provides me with excellent providers in my area who are in network for my insurance plan. So better than combing the Cigna website for hours. It's really amazing to have such seamless access with messaging and appointment booking that's quick and easy. I've connected with a couple of therapists and found one who is a exact match for me. My only suggestion would be to get an app going because the browser messaging hasn't been working correctly on my Chrome browser / Android mobile phone. I don't go on using my laptop so it's a bit challenging to open Chrome in desktop mode on my phone to properly send messages to my provider. I can't see the send message in the normal mobile Chrome interface. Other than that, Headway is truly a dream come true.
Response from Headway· Sep 8, 2026
Hi Brooke, "A dream come true" — we'll take it! Thank you. Finding the right therapist in-network should be that easy, and we're glad it was for you. Your note about messaging on mobile Chrome is great feedback — we're noting it and will pass it along to our product team. We appreciate you sharing it! – Adam
