HeadwayReviews of headway.co

I love the Headway platform. I have found the AI generated scripting an awesome tool !! I wish there were more client referrals.

My clients are Hispanic population All assessments are in English language also the sign in forms I received frequently that my clients are pending for completion the assessment. I am doing in person assessments in Spanish on paper and scan . I attached the documents

I have been on the platform for several years and yet no adjustment has been made to the provider rates. Some of my individual rates is above what Headway offers, so I am wondering what I am gaining from the platform. 9/28: Still waiting for the outreach.

So far, no problems.

so far so good. I appreciate that you will find the referrals for the client based on his needs right now before couples therapy. It is a convenience that you will then email the referrals to him directly

It’s been an okay service. I like the clawback protection; it gives me peace of mind. The AI note generation is nice when doing virtual appointments. I like that it syncs with all my calendars (would be great if I could do it all with Apple and not do a workaround through Google). The templates for notes are a little much, though. I get that we want to make sure there’s what we need for insurance, but it still seems cumbersome. There must be a way to simplify it. Headway has never given me a referral in the almost two years I’ve been using it. Getting referrals was one of the reasons I signed up, along with taking insurance. And the insurance options are few. Thankfully, it’s a couple of the most common ones in my area, but there have been issues with one of them with every single client, and I’m still on the waiting list for Optum. The waiting list has been so long that I went ahead and credentialed with another company, which only took a couple months. So I’m taking UHC and UMR (and many others) elsewhere. It’s been frustrating that cash-pay clients can’t self-schedule. I was disappointed that I couldn’t get credentialed with a telehealth license, but other billing companies let me use it just fine. The reimbursement rate is decent, and among the best I’ve seen for billing companies like this. However, I know it’s possible to get paid more. I have colleagues with less experience getting $160 per session from insurance. Not sure how that works, but it feels unfair when I’m making around $107. Again, this is the best I’ve seen, for this kind of billing company. I do get paid slightly more for certain insurances though another company. But the fact that Headway is higher on a couple of options keeps me around. Overall, the EHR is decent and straightforward, aside from cumbersome notes. Headway certainly has its cons. But I’m still here.

My provider and her team have been super helpful

I have had only positive experiences with Headway. The onboarding is an easy process and I have steadily gained clients through the headway directory and psychology today profile. The website is intuitive.