Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Pamela K.
Posted
Headway has been great with assisting me with growing my practice. I enjoy the ease of verification and collection of payments. Payments are a lot better than other platforms I have worked on. I have referred others to join the network.
customer
Posted
There is no live support and the FAQ are usually or helpful as the topics I am looking for are not listed. Also it will be greatly appreciated if you provided multi-state licensing. Other that that, it’s great!
Response from Headway· Oct 17, 2023
Hi there, thank you for reaching out! I'm sorry there has been trouble getting in touch; for reference, our live chat support was just launched and should be live soon! As for multi-state licensing, Headway is aiming to offer this by mid-2024. Please feel free to reach out to our team at headway.co/contact for more information or for support with any other needs.
customerGayle
Posted
The information was exciting because it’s a process long overdue. People don’t learn by locking them up. Help them to resolve underlying issues. Teach resources. They don’t learn by locking them in a small cage and expecting them to repent. Your offering gives momentum to an important issue that I hope will see major improvements in the near future. Thank you for providing this.
Charis C.
Posted
I have been working with Headway for about a year at this point. It is honestly the best professional decision I have made for myself. Headway made it easy to start my private practice and take control of my professional journey. I am able to work with clients that are the best fit for my expertise and really do what I love.
Derick
Posted
I worked with Preston and it was great meeting with him. He was helpful and knowledgeable about headway and different ways to help grow my practice.
customer
Posted
Whenever I've had an issue, I have heard back from Headway within 24 hours with helpful information and the issue corrected. FYI: The date listed under "date of experience" reflects only one incident.
customer
Posted
I believe this company actually seems interested in actually partnering and collaborating in their approach in working with providers.
Mental Health P.
Posted
Pros: Taking insurance is effortless using Headway. Billing is easy. Payment is consistent. Instant message feature available to communicate with clients. It's free to use. Cons: Don't get referrals from their platform. Not multi-state. Can only see clients in one licensed state. I've used Headway for about 2 years and have not had any issues. My client was able to contact Headway to resolve any billing issues they had. Resolved quickly. I would recommend it to providers and clients.
