HeadwayReviews of headway.co

Having a platform to manage insurance companies and billing has made my life so much easier. Doing this on my own for other insurance companies makes me greatly appreciate Headway's service.

Headway is proven to be a useful and easy to use platform to manage my counseling practice.

Headway made it possible for me to start my private practice. They took care of the credentialling, but more importantly, they take care of the billing. I have only had good experiences with Headway so far. I will give 5 stars once the EHR platform is a complete EHR.

I had multiple sessions with a provider at $220 each, which Headway assured me were covered by MVP. Headway then went out of network with MVP and there were no notifications at all from Headway. After several emails from their customer service team, many of which were confusingly worded, I was not charged for any of my sessions and they even offered me two free sessions so I could transfer more successfully over to a new provider. It's truly disappointing that a provider can go out of network so quickly without notice, which is not necessarily their fault, but it leaves patients at the mercy of whatever algorithm decides what is covered and what is not. Their user interface is good and I like that providers are asked to provide a bio and discuss their areas of specialization. If they could reliably get the insurance part figured out, I would give them a higher rating but until then, 3 stars. Thanks to Headway customer service for making this right for me.

They make paperwork easy.

The company is efficient and professional-

Good experience

I have been dealing with Headway since May and have yet to get a single client despite being initially promised referrals. (For reference, when I have worked with other comparable companies I have practically filled my caseload in the first week.) The person who onboarded me left abruptly and the next person was very helpful, but had to tell me to lower my expectations about referrals and many other things I had been promised. He was the only one in the four months I have been with the company who has been responsive and honest with me. Unfortunately, over a month ago I was moved on to another person who was supposed to help me promote my services and get my Psychology Today profile reviewed and up. I am still waiting despite numerous attempt to get a response. I have read reviews from therapists who are very happy with Headway, but also from those, like myself, who have not gotten any referrals, help or honest information about what to expect. To be clear--I am more than willing to do whatever I need to do to get clients, but since I have never experienced anything like this I do not know what to do. At this point, I feel like I have wasted 4 months... I would love to have Headway work for me since I really do not want to have to start this process over with another company, but since I can't get any help or information I may have no other choice.