Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Kat F.
Posted
They make obtaining therapy simple. Getting started was easy and uncomplicated. The online therapy program is simple to use and you don't need any extra apps or signing up for anything. My therapist is always on time and ready to work with me and is just amazing!
Molly and Barkley's L.
Posted
Angie Mazer is amazing and has been so helpful with me in helping me get through the recent losses in my family.
John
Posted
The process working with Headway is easy, seamless and just a great experience
Kirsha Del P.
Posted
Very efficient and always helpful. I really appreciate the ease of use.
Malika L.
Posted
I found a therapist here who is a good match for my situation. This is a great resource.
CANDELARIO H.
Posted
It was easy to setup my account and manage my information. I haven’t had any issues logging in or accessing my virtual sessions. My provider seems like a good fit, I’m still in the courting stages.
Leah L.
Posted
Headway has consistently been prompt, responsive, and helpful in addressing any billing issues that arise related to insurance—whether it's changes in copays, cost, or verification. Their typical response time is within 24–72 hours to begin addressing concerns. As a provider who previously managed my own billing, I’ve seen firsthand that much of what Headway is managing behind the scenes involves the inevitable delays from insurance companies in reviewing, responding, and providing accurate information. While this process can take time, the support from Headway is invaluable—it allows me to focus fully on client care rather than navigating the often complex and time-consuming insurance landscape.
jeri M.
Posted
I needed to find out about a co-payment for a client's insurance and the team researched that for me and clarified the payment. The team always is very helpful with getting back to me with answers to my questions.
